Planning for you...and your family

Everyone has different needs when it comes to funeral planning, so we make sure the plans we offer are as flexible as possible. As an independently owned funeral director, we’ll take the time to understand your wishes and tailor a plan to suit you.

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Peace of mind
A funeral plan is an easy way to arrange the funeral you want in advance. A plan allows you to specify your wishes and pay for the funeral director’s services included in your plan. As customers often tell us, that can bring peace of mind to you and your family.
portrait of a family

At Penrose Funerals we work in partnership with Golden Charter to provide you with a simple way to plan ahead. As one of the UK’s largest funeral plan providers1, Golden Charter has helped 900,000 people make funeral provisions2 so we’re completely confident in offering their plans to you. A plan from Golden Charter also includes an allowance towards third party costs. These are essential, non-funeral director services such as the cremation or burial fees, plus the minister or officiant’s fee to perform the service.

Everyone has different needs when it comes to funeral planning, so we make sure the plans we offer are as flexible as possible. When you get in touch, we’ll be happy to discuss your funeral requirements and tailor a plan to suit you. Rest assured a plan from Golden Charter is available to all UK residents regardless of age or state of health.

A plan to suit your needs

As an independently owned funeral director, we’ll take the time to understand your wishes and tailor a plan to suit you. We can discuss these at our premises or in your home, at a time that is convenient for you. If you’d prefer to discuss this over the phone or via email, we can assist with this too. You can tell us about any preferences you have in mind – the type of funeral you would like to have, hymns, music or any other personal touches – and we’ll make sure your plan takes these into account.

What’s included in a pre-paid funeral plan?

Our funeral director’s services will be covered in your funeral plan, which means our fees will be fixed at today’s prices. These services typically include:

  • Professional services and making arrangements for the funeral
  • Transportation of the deceased from the place of death to our premises, chapel of rest or other suitable location
  • Care of the deceased and preparations for family viewing if requested
  • Advice on the certification and registration of death and related documentation
  • Provision of funeral vehicles
  • Advice on bereavement counselling
  • Coffin or casket requested

Although a pre-paid funeral plan can cover all of the services above, there are some additional third party costs to consider. These are the costs for essential, non-funeral director services required to carry out a cremation or burial which need to be paid at the time of the funeral. These costs are outside our control. Depending on the plan type chosen, a Golden Charter funeral plan can include a contribution towards some third party costs. They may include:

  • Crematorium fee
  • Minister or officiant’s fee
  • Cemetery fee: the opening of a new or existing grave for burial or interment of cremated remains

Other third party costs that may be associated with a funeral include:

  • Purchase of grave or lair
  • Hire of church or other venue
  • Fees for organist or soloist
  • Memorial, such as a headstone, entry in a book of remembrance, or the planting of a tree
  • Catering, floral tributes and newspaper announcements

There will only be more to pay at the time of the funeral if the third party costs exceed the allowance when you buy your plan, or if the costs increase by more than the growth of your plan. Even if prices rise in the future, once your plan is paid for, you’ll have the reassurance of knowing there’ll be nothing more to pay for our services included in the plan – guaranteed.

Payment options to suit you

With a Golden Charter funeral plan, you can pay for your plan in several ways. Spread the cost or make a one-off payment – simply choose the one that’s right for you. We will provide you with the information you need to make an informed decision

The retail price of your funeral plan is representative of the equivalent cost of a funeral today plus an arrangement fee of £285 which is retained by Golden Charter to help cover the costs of setting up your plan.

Your payments are held within the Golden Charter Trust. With £1.2 billion under management3, the Trust is operated by a Board of Trustees, completely independent of Golden Charter. Their role is to hold your payments and ensure that the funeral director services in your plan can be paid for at the time they are required – however far into the future that may be. For more information on how your payments are protected, please visit goldencharter.co.uk/faqs

Looking after you as a customer

As a Golden Charter plan holder, you’ll receive personalised plan documents, which include a summary of your plan, our details, your plan holder certificate and a personal membership card for you to carry in your purse or wallet. You can add a nominated representative to your plan if you wish to do so. Your nominated representative will receive a letter which will provide details of your plan and our details, as your chosen funeral director. They will have no authority to make changes to your plan.

You’ll also receive a statement from Golden Charter every three years which will be sent via your preferred contact method.

As your funeral director, we’ll hold full details of your funeral plan. When the time comes, one phone call is all it takes to activate your plan and get the arrangements underway.

Ready to take the next step? Get in touch today

As well as the comfort of having a plan in place, you’ll have the peace of mind that comes with being able to help save your family from worry and expense in the future. So why not take the next step?

Penrose Funerals Ltd is an appointed representative of Golden Charter Limited trading as Golden Charter Funeral Plans which is authorised and regulated by the Financial Conduct Authority (FRN:965279).

Based on a Golden Charter analysis and independent research of the funeral plan market size as at January 2023.

Correct at March 2023.

Confirmed by Golden Charter Trust’s audited accounts at 31 March 2022.

Pre-paid plans
Funeral Plans

To see our latest funeral plans, please use the button below.

It’s a wonderful way to put your mind at rest while you’re alive and when you’ve gone it’s a lovely way to show your family that you loved and cared about them. Now it’s all sorted I can get on with my life

coffin with bouquet of flowers

Testimonials

Dear Jeremy, Nathan and Team,

Saying ‘thank you’ doesn’t begin to express how grateful I am for all that you have done for me and for my family.

Maxine Forrest - December 2018
Hi Nathan

Just wanted to thank you for all your support leading up to Jill’s funeral. Your patience was so apparent and you helped me enormously. Also thank you to your father Jeremy who once again was so supportive. The whole team were so respectful and it was inspiring to watch the reverence you all displayed throughout the process of the funeral. I don’t live locally but if I did I would want Penrose to take my funeral.
Thank you all and I wish you all well.
Tricia (Celebrant) - June 2021

To Nathan, Jeremy and Team,

Thank you so much for the care and professionalism you showed our family during this difficult time.

Anne, Caroline and Sarah - January 2024
Good Morning Brendon

I wanted to send you a message to thank you for professional and efficient celebration of my late mum.
Thank you so much you made a hard day a little easier for all my family.
Kindest regards
Sharon Bowtell and family - April 2021

Many thanks for your expert care in helping to make Barbara’s funeral on the 11th so perfect and so memorable

Sue Verran - April 2019

Nathan and Jeremy, Thank you so much for waiting for me tonight, I really appreciate it. I’m so pleased I got there to see mum, she looks lovely and looks like she’s just having a lovely sleep. I love that she is holding all the photos and roses close to her, that is a lovely touch, thank you. I will most definitely be recommending your services.

Maggie - July 2017

Dear Jeremy and Nathan,

We wanted to thank you so much for arranging mum’s funeral. You took charge of everything with such kindness, tact and diplomacy and we felt so lucky to have you supporting us all the way.

Several people commented on your respect and reverence towards mum’s coffin and for the way you kept us quietly informed throughout the day.

We cannot thank you enough for helping to give our darling mum such a beautiful send off. I hope you know how much we appreciate all you have done.

With grateful thanks,

Kay and Philip Randall - June 2021

Dear all,

We would like to thank you for all the care and attention you gave towards our relative Eva Wright recently. You were all most respectful at all times and we greatly appreciated your help before, during and after the funeral. We are also very impressed with the quality of the recordings of the service and in these times it will be greatly valued by the family and friends.

Thank you once again

Sally and Andy on behalf of Steven Wright and family - October 2020
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