The government provides a helpful service called “Tell us Once” that allows you to report a death to most government organisations in one go. This service is available in Southend and most other boroughs but if you are registering a death outside the Southend area the registrar will confirm whether the service is available in your area. The registrar will also give you a contact phone number for the service and a unique reference number to use either on the phone of for the Tell Us Once service online.

You have 24 days after registering a death to make use of this service.

Before using the Tell Us Once service

If you are planning to use the Tell Us Once service and you have your Unique Reference Number from the Registrar please prepare the documents and the information about the deceased listed below before you contact the service.

  • Date of birth
  • National Insurance number
  • Driving licence number
  • Vehicle registration number
  • Passport number
  • The name and address of their next of kin
  • The name and address of any surviving spouse or civil partner
  • The name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their ‘executor’ or ‘administrator’
  • Details of any local council services they were getting, for example Blue Badge
  • Details of any benefits or entitlements they were getting, for example State Pension
  • Details of any public sector or armed forces pension schemes they were getting or paying in to

Important

Please note that you will need the permission of the next of kin, the executor, the administrator or anyone who was claiming joint benefits or entitlements with the deceased before you give their details to anyone.

The Tell Us Once service will contact the following organisations for you

  • HM Revenue and Customs (HMRC) – to deal with personal tax
  • Department for Work and Pensions (DWP) – to cancel benefits, for example Income Support
  • Passport Office – to cancel a British passport
  • The local council – to cancel Housing Benefit, Council Tax Reduction, a Blue Badge, to remove the person from the electoral register and to inform council housing services
  • Veterans UK – to cancel Armed Forces Compensation Scheme payments
  • Driver and Vehicle Licensing Agency (DVLA) – to cancel a licence and remove the person as the keeper of up to 5 vehicles 

HM Revenue and Customs (HMRC) and the Department for Work and Pensions (DWP) will contact you about the tax, benefits and entitlements of the person who died.

Tell Us Once will also contact some public sector pension schemes in order to cancel future pension payments. These include:

  • Armed Forces Pension Scheme
  • NHS Pension Scheme
  • pension schemes for NHS staff, teachers, police and firefighters in Scotland
  • My Civil Service Pension
  • local authority pension schemes, except where Tell Us Once is not available
Where can I register?
Online Registration
0800 085 7308
Opening hours Monday to Friday 8.00 am to 6.00 pm
Useful Contacts

Can we help you?

If you wish to talk to one of our funeral arrangers about our services please get in touch.
01702 436000 Contact us online Get A Bespoke Quote

What to do next

All the contacts and details you will need

Testimonials

To everyone at Penrose, Thank you for your care, compassion and dignity in what is a difficult time arranging our mother’s funeral.

Samantha Allington, Sarah Duncan and Suzannah Duncan - August 2018

I cannot begin to tell you how impressed I am with your care, your thoughtfulness and the profound dignity with which you conducted the service. You have been impeccably professional from start to finish… Thank you

Steve Meeks - July 2018

Thank you so much for Mum’s send off, you showed such empathy and compassion, everything was done with such respect and dignity, we are so pleased we left our Mother in your care.

Thank you once again

J Noonan and L Wheele - January 2017

Thank you for arranging a lovely service for Colin, your support and kindness in a difficult situation was much appreciated. With Love…

The Coe Family - February 2017

To everybody at Penrose

Thank you so very much for the professional service you provided for my son ‘Pat’ yesterday. Much love…

Julie Ruder and all of our family - August 2018

To Nathan and all at Penrose, I just wanted to thank you for the sensitivity, care and respect you showed my Grannie yesterday. She looked amazing and I’m sure you caught a glimpse of her incredible 100 years as my dad spoke at the grave-side. You don’t have an easy job but I hope you know how grateful people are that you do it so well.

Your manner and conduct was gentle, considerate and supportive, thank you for all you did to make yesterday so special. You have been given the gifting and attitude needed to help bring peace and blessing during difficult circumstances. May you know God’s peace and blessing as you continue to serve others in this way, Thank you

Cally (Winnie’s Granddaughter) - Oct 2016

To Jeremy, Nathan and all the staff at Penrose

Thank you so much for the support, care and guidance you provided to us when we were arranging Joe’s Funeral

Rita, Mellisa and Tracey - October 2018

To all at Penrose Funerals,

Please accept my thanks for the sensitive and professional way in which you carried out my mother’s funeral arrangements. My brothers and I were also extremely happy with the way everything went on the day.

Thank you

Simon Jarvis - April 2020
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