The government provides a helpful service called “Tell us Once” that allows you to report a death to most government organisations in one go. This service is available in Southend and most other boroughs but if you are registering a death outside the Southend area the registrar will confirm whether the service is available in your area. The registrar will also give you a contact phone number for the service and a unique reference number to use either on the phone of for the Tell Us Once service online.

You have 24 days after registering a death to make use of this service.

Before using the Tell Us Once service

If you are planning to use the Tell Us Once service and you have your Unique Reference Number from the Registrar please prepare the documents and the information about the deceased listed below before you contact the service.

  • Date of birth
  • National Insurance number
  • Driving licence number
  • Vehicle registration number
  • Passport number
  • The name and address of their next of kin
  • The name and address of any surviving spouse or civil partner
  • The name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their ‘executor’ or ‘administrator’
  • Details of any local council services they were getting, for example Blue Badge
  • Details of any benefits or entitlements they were getting, for example State Pension
  • Details of any public sector or armed forces pension schemes they were getting or paying in to

Important

Please note that you will need the permission of the next of kin, the executor, the administrator or anyone who was claiming joint benefits or entitlements with the deceased before you give their details to anyone.

The Tell Us Once service will contact the following organisations for you

  • HM Revenue and Customs (HMRC) – to deal with personal tax
  • Department for Work and Pensions (DWP) – to cancel benefits, for example Income Support
  • Passport Office – to cancel a British passport
  • The local council – to cancel Housing Benefit, Council Tax Reduction, a Blue Badge, to remove the person from the electoral register and to inform council housing services
  • Veterans UK – to cancel Armed Forces Compensation Scheme payments
  • Driver and Vehicle Licensing Agency (DVLA) – to cancel a licence and remove the person as the keeper of up to 5 vehicles 

HM Revenue and Customs (HMRC) and the Department for Work and Pensions (DWP) will contact you about the tax, benefits and entitlements of the person who died.

Tell Us Once will also contact some public sector pension schemes in order to cancel future pension payments. These include:

  • Armed Forces Pension Scheme
  • NHS Pension Scheme
  • pension schemes for NHS staff, teachers, police and firefighters in Scotland
  • My Civil Service Pension
  • local authority pension schemes, except where Tell Us Once is not available
Where can I register?
Online Registration
0800 085 7308
Opening hours Monday to Friday 8.00 am to 6.00 pm
Useful Contacts

What to do next

All the contacts and details you will need

Testimonials

I cannot begin to tell you how impressed I am with your care, your thoughtfulness and the profound dignity with which you conducted the service. You have been impeccably professional from start to finish… Thank you

Steve Meeks - July 2018

Dear Nathan and Jeremy, Thank you so much for all your help. You are truly a great family business!

Tony, Kim and Linda - August 2017
Dear all at Penrose,
just to say a big thankyou for all the arrangements you did for my Mum’s funeral, Greta Bower. It’s good to know that in this day and age there are people who can organise and do things correctly, with care and compassion.
Once again thankyou for everything.
Regards,
Ian and Family - Feb 2021

Dear Penrose,

Many thanks for looking after John whilst he was in your care. Also thank you for all your help and support you gave us to give John a good send off on his final journey.

Such professional, caring and compassionate people.

A huge big thank you from all of us

Gillian, Sarah, Richard and families - May 2019

Thank you so much for Mum’s send off, you showed such empathy and compassion, everything was done with such respect and dignity, we are so pleased we left our Mother in your care.

Thank you once again

J Noonan and L Wheele - January 2017

Nathan and Jeremy, Thank you so much for waiting for me tonight, I really appreciate it. I’m so pleased I got there to see mum, she looks lovely and looks like she’s just having a lovely sleep. I love that she is holding all the photos and roses close to her, that is a lovely touch, thank you. I will most definitely be recommending your services.

Maggie - July 2017

Dear Nathan, Jeremy and Brendon,

We all just wanted to say thank you for the way you looked after our Dad’s cremation. It was lovely to see the video you made for us and we felt you went above and beyond.

Many thanks,

Debbie, Jon, Vanessa, Adele and Sue - June 2020
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