The government provides a helpful service called “Tell us Once” that allows you to report a death to most government organisations in one go. This service is available in Southend and most other boroughs but if you are registering a death outside the Southend area the registrar will confirm whether the service is available in your area. The registrar will also give you a contact phone number for the service and a unique reference number to use either on the phone of for the Tell Us Once service online.

You have 24 days after registering a death to make use of this service.

Before using the Tell Us Once service

If you are planning to use the Tell Us Once service and you have your Unique Reference Number from the Registrar please prepare the documents and the information about the deceased listed below before you contact the service.

  • Date of birth
  • National Insurance number
  • Driving licence number
  • Vehicle registration number
  • Passport number
  • The name and address of their next of kin
  • The name and address of any surviving spouse or civil partner
  • The name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their ‘executor’ or ‘administrator’
  • Details of any local council services they were getting, for example Blue Badge
  • Details of any benefits or entitlements they were getting, for example State Pension
  • Details of any public sector or armed forces pension schemes they were getting or paying in to

Important

Please note that you will need the permission of the next of kin, the executor, the administrator or anyone who was claiming joint benefits or entitlements with the deceased before you give their details to anyone.

The Tell Us Once service will contact the following organisations for you

  • HM Revenue and Customs (HMRC) – to deal with personal tax
  • Department for Work and Pensions (DWP) – to cancel benefits, for example Income Support
  • Passport Office – to cancel a British passport
  • The local council – to cancel Housing Benefit, Council Tax Reduction, a Blue Badge, to remove the person from the electoral register and to inform council housing services
  • Veterans UK – to cancel Armed Forces Compensation Scheme payments
  • Driver and Vehicle Licensing Agency (DVLA) – to cancel a licence and remove the person as the keeper of up to 5 vehicles 

HM Revenue and Customs (HMRC) and the Department for Work and Pensions (DWP) will contact you about the tax, benefits and entitlements of the person who died.

Tell Us Once will also contact some public sector pension schemes in order to cancel future pension payments. These include:

  • Armed Forces Pension Scheme
  • NHS Pension Scheme
  • pension schemes for NHS staff, teachers, police and firefighters in Scotland
  • My Civil Service Pension
  • local authority pension schemes, except where Tell Us Once is not available
Where can I register?
Online Registration
0800 085 7308
Opening hours Monday to Friday 8.00 am to 6.00 pm
Useful Contacts

Can we help you?

If you wish to talk to one of our funeral arrangers about our services please get in touch.
01702 436000 Contact us online Get A Bespoke Quote

What to do next

All the contacts and details you will need

Testimonials

Dear Nathan and Jeremy, Thank you so much for all your help. You are truly a great family business!

Tony, Kim and Linda - August 2017

Dear Brendon,

Thank you from the bottom of our hearts for all the kindness you have shown over the past few weeks. From the very moment we met you we knew you were the perfect person to provide Dad with the care he truly deserved. Your empathy and support has meant a lot to us and we will never forget everything you have done for us. You are a credit to Penrose.

Margaret, Lauren and Jessica Hudson - July 2021

To all at Penrose,

Thank you so much for everything you did to help my dad’s funeral go smoothly.

Best wishes from

Tracy Groenenberg - December 2021

To all at Penrose Funerals,

Just to let you know how much your kindness means, a huge thanks, you done us all proud. I cannot speak highly enough of you all. On behalf of ‘Doris Davis’ (service 30th Jan 2020 @ 1.40pm) we thank you from our hearts.

Kind regards,

Tracey Williams, Keith and family - February 2020

Thank you to all at Penrose for helping both of us through what could have been a difficult time under very trying circumstances.
The caring way you dealt with my Mother, Flossie’s funeral over the telephone, your kindness in fulfilling all our wishes and the respect and professionalism shown today made it a day we shall always treasure.
Thank you again,

Julia and Martin Stevens - February 2021

Thank you so much on behalf of my family for the lovely funeral of the late Miss Pamela Gl…er.

Thank you

Mrs C. Bibby and Family - April 2020

Many thanks for your expert care in helping to make Barbara’s funeral on the 11th so perfect and so memorable

Sue Verran - April 2019

Thankyou all so much for looking after our dear dad, and for looking after us. You were caring, considerate and just so lovely.

Thank you for everything,

All good wishes,

Kerry and the Baxter Family - April 2022
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