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Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

First Steps
First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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“Tell us Once” Registration Service
“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Nathan, Jeremy and the Penrose Team,

​My wife, myself and our family would like to say a heartfelt thank you for the wonderful service we received from Penrose. We could not have asked for kinder or more helpful people and certainly everyone who attended David’s funeral gave high praise indeed to the whole event.​

I cannot recommend Penrose highly enough on the amazing service provided and wish you all the very best in the future.

Steve and Brenda Bester - December 2017

To Nathan, Jeremy and staff,

Thank you so much for the care and kindness you showed with the planning of Mick’s funeral. We knew he was in good hands and appreciated the respect that was given to him.

Kindest regards

Linda and the White-Miller family - July 2020

To all the team at Penrose,

Thankyou so much for the dignified way that you conducted my husband’s funeral. It was all I could have wished for under difficult circumstances.

Also for the kind and caring attitude you all had towards myself and my family,

Thank you once again,

Frances Curtis - January 2021

To all at Penrose

Thank you so much for making a terrible day more bearable, you all acted with the utmost respect and support from beginning to end.

Keep up the good work,

Nicola and Kevin - July 2020

To all at Penrose

We can’t thank you enough for looking after Avril/mum/nan. Your kindness and respect will never be forgotten.

We appreciate the time you took to explain everything and the respect that was shown to Avril.

Thank you…Kind regards

Reg, Marie and Sam - December 2018

To Nathan, Jeremy and everyone at Penrose, we would like to thank you from the bottom of our hearts for the wonderful send off you gave Elaine, your respect and attention to detail was second to none. Thanks to each and every one of you.

Luv from All of Elaine’s friends and family xx

- March 2017

To everybody at Penrose

Thank you so very much for the professional service you provided for my son ‘Pat’ yesterday. Much love…

Julie Ruder and all of our family - August 2018
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