What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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man holding a form for registering a death
Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

I can’t recommend Penrose highly enough. They were excellent in every way. Efficiency, advice, assistance, sensitivity and communication. My Mother’s wishes were carried out to every detail. Their help eased all anxiety and nerves and led to a very emotional day being focused on my Mother. It was a celebration of her life and everyone that attended commented on how well the whole service went. Thank you everyone at Penrose Funerals you made a very hard day all that much easier.

Tanya Stevenson - March 2023

Dear Jeremy, Nathan, Brendon and Colleagues

Thank you for looking after Ken and us as a family,

Kind regards

Linda, Victoria and Stuart - June 2021

Dear Penrose team,
We need to let you know we appreciate how kind, compassionate and professional you were and to say thank you for giving the best care and send off to my nan, Barbara

Your services gave me and my family comfort and faith in such an awful time.

Again, thank you for all you did!

Natalie Wilson - December 2023

To Penrose Funerals,

Thank you for taking excellent care of our dad Greg. You made a hard time easier with your kindness and your kindness and generosity meant so much. You made the day run smoothly and a special thank you to Jeremy and the staff on the 6th of October.

Forever Grateful

Gregory Hall’s daughters, son and family - 10th October 2022

I really can’t thank the team at Penrose enough for the beautiful funeral they managed for my dear husband Fred. Especially Nathan for helping us plan the day with such care and dignity.

I met Nathan’s dad Jeremy for the first time when he arrived with the cortege to collect us from home. Immediately I felt totally at ease with this charming charismatic gentleman leading the service perfectly from begining to end.

Thank you so much

from Georgie

Georgina Bateman - February 2020

To Jeremy, Nathan and everyone involved with our father’s funeral. We would like to express our deepest thanks for all you did after the loss of our dear husband/father. Your kindness and professionalism were incredible. The fact that you all wore ‘silly socks’ without prompting blew us away! You are all very special people, Thank you again

Kay, Matt and Sam - November 2016

Dear Nathan, my sister and I would like to thank you for all your help and advice after my dear mum, Joyce, passed away. The day was beautifully conducted by your staff and we are so thankful for that. The service sheet was so lovely, please thank your father for that.

- January 2017

To dear all,

My husband, Keith Branch, would have been blown away by your lovely send off on Tuesday 29th August. Can you please extend my huge thanks to the Harley Side-car gentleman. Huge thanks from myself and all our family and friends,

Much love always x0x0x0

Tracey - Sept 2023
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