Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

First Steps
First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to call the Funeral Director
When to call the Funeral Director
It’s always good to be prepared. Here we give some advise on when to start making preparations with your Funeral Director.
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Registering a Death
Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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“Tell us Once” Registration Service
“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear Nathan, my sister and I would like to thank you for all your help and advice after my dear mum, Joyce, passed away. The day was beautifully conducted by your staff and we are so thankful for that. The service sheet was so lovely, please thank your father for that.

- January 2017

Nathan, Brendon and all at Penrose,

Thank you so much for all you help and care with mum’s funeral.

Best wishes,

Gillian, Jez, Chris, Lesley and family - January 2020

Thank you so much for making Brian’s funeral so special, he would have loved it. I cannot thank you enough for all your care and compassion through a very difficult time.

Janet C - Sept 2016

Thank you so much for all you have done for us and for Justin. We appreciate how amazing and accommodating you have been. Thank you for giving Justin the dignity and respect he needs.

Sarah, Tracey and all of Justin’s family - December 2017

Thank you so much for the way you dealt with my husband Dennis’ funeral. It was done with great dignity and respect and for your kindness!

Mandi Martin - October 2018

Dear All

A few words of thanks to all who helped me with the loss of my husband. He had a wonderful send-off thanks to you and the Royal Artillery Association. I was very grateful for all the help and respect given to myself and to his daughter. Thank you all once again

Mrs S Ascroft - September 2018

To all at Penrose

We can’t thank you enough for looking after Avril/mum/nan. Your kindness and respect will never be forgotten.

We appreciate the time you took to explain everything and the respect that was shown to Avril.

Thank you…Kind regards

Reg, Marie and Sam - December 2018
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