Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

First Steps
First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to call the Funeral Director
When to call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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“Tell us Once” Registration Service
“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To Jeremy, Nathan and all the staff at Penrose

Thank you so much for the support, care and guidance you provided to us when we were arranging Joe’s Funeral

Rita, Mellisa and Tracey - October 2018

Good morning Jeremy

A big thank you to you and your team for yesterday, the day went like clockwork (apart from my father in law following the wrong limousine out of the crematorium which raised a few laughs at the wake)

I just wanted you to know how grateful my whole family were, from the first call to the last handshake you were professional and caring and my mum in particular was very happy with the day.
Please pass on my thanks to your staff.
Kind Regards
Mark Steadman - Feb 28th 2020

Dear Nathan and Jeremy, Thank you so much for all your help. You are truly a great family business!

Tony, Kim and Linda - August 2017

Thank you all so very much​

You are a lovely bunch, you made what was a terrible time much more bearable. Best Wishes,

Dawn and Dee Ivens - April 2019

To all the staff at Penrose Funeral Services,

Thank you all so much for being so helpful and kind at a very difficult time. Keep up the excellent, friendly service.

Kind regards

Sonia and family - May 2018

To Nathan and all at Penrose, I just wanted to thank you for the sensitivity, care and respect you showed my Grannie yesterday. She looked amazing and I’m sure you caught a glimpse of her incredible 100 years as my dad spoke at the grave-side. You don’t have an easy job but I hope you know how grateful people are that you do it so well.

Your manner and conduct was gentle, considerate and supportive, thank you for all you did to make yesterday so special. You have been given the gifting and attitude needed to help bring peace and blessing during difficult circumstances. May you know God’s peace and blessing as you continue to serve others in this way, Thank you

Cally (Winnie’s Granddaughter) - Oct 2016

I just want to say a huge thank you for allowing me to say hello and goodbye to my birth mother Pat W. I never gave up searching for her and really appreciate your help and understanding in allowing me to finish this so beautifully

Linda - Oct 2018
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