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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Nathan, Brendan,

Many kind thanks for the service today and your exemplary conduct and utmost dignity at every occasion at Penrose. Please pass the family’s sincere thanks to Jeremy and his colleagues who were fantastic and so mindful of our Hindu traditions – I wasn’t able to catch them at the end of the day but hoping you could relay back to them.
Kind regards
Piyush - June 2021

To everyone at Penrose,

We would like to thank you for your professional and friendly manner which was so evident before and on the day of our husband and father Martin Hope’s funeral on June 7th. Hoping we don’t need your services for a while yet, but when we do we would certainly come back to you. Your kindness and sympathy is deeply appreciated and will always be remembered.

Lorraine, Michelle and Marianne - June 2021
Hello. I would like to thank you all for the care, support and compassion you all showed and for the lovely service you gave for my husband Dennis’ funeral on 11th August. He had a grand “send off” with so many to say their goodbyes, and the sun shone too. John Banks gave a lovely service and myself and my family would like to express our thanks for your help on such a sad day in our lives.
Regards,
Barbara and all the Hudswell family - Sept 2021

We would like to thank you for your compassionate and caring handling of the funeral of Alan Jones.

Myself, Colin, Ian and all the family found the experience a lot easier to cope with, your calm and professional attitude was very much appreciated

Sheila, Colin and Ian Jones and Family - May 2019

Hi Jeremy,

I would like to thank all the personnel who took part in Sylvia’s funeral. Lovely service by Andy and everyone were so professional . That card of Sylvia’s service and photo’s was brilliant.

Thanks , all the best

Vic Allum - May 2022

To Nathan, Jeremy and everyone at Penrose, we would like to thank you from the bottom of our hearts for the wonderful send off you gave Elaine, your respect and attention to detail was second to none. Thanks to each and every one of you.

Luv from All of Elaine’s friends and family xx

- March 2017

A very professional family run business who were very understanding and kind and nothing was too much trouble. They immediately alleviated any worries and concerns I had and arranged for a lovely celebrant Laura Manvell to conduct the Celebration of Life, who was probably one of the sweetest ladies on this earth I have ever met.

Julie Adkins - February 2024

To Jeremy, Nathan, Brendon, Jon and the test of the team,

Thank you! for your friendly and efficient service, from when you first arrived to take dad into your care to the end of the funeral. We would definitely recommend you. Much appreciated.

Patricia and Michelle - December 2021
Read all testimonials
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