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Dear all at Penrose,

we would like to express our heartfelt gratitude in how you helped our family sort out and deal with the difficult process of arranging my late mother, Susan Johnson’s, funeral.

Your kindness, compassion and respect for the family, and how you delicately handled the coffin, was noticed by all.

Many thanks,

To all at Penrose Funerals,

From all our family, thank you for the care and organisation for Ronald Steel’s Funeral on 15th Jan. You all did a fantastic job and it made things a lot easier.

Best wishes

To Brendon and all staff,

A quick note to thank you all for your care and attention with my sister’s funeral. Everything worked like clockwork and the deepest respect was given to both us and my sister. The webcam worked perfectly and my remaining sister was able to watch and say goodbye to her twin.

Again, many thanks for all that you did for us.

Dear Jeremy and all the amazing staff at Penrose,

From myself and the rest of the family I would like to express our heartfelt gratitude for all that you have done for us at this incredibly difficult time. We will be eternally grateful for the respect and care you showed my dad – Alan Holmes – during his time with you, and for allowing our final precious moments spent with him.

Furthermore, your kindness and compassion made this challenging process much less painful. It is impossible to fully express our gratefulness in words.

Thank you so very, very much!

With love

To Nathan, Jeremy and all at Penrose,

Thank you so very much for all your care in looking after our beloved Ryan, we couldn’t have hoped for a more beautiful funeral.

with love xx

Dear Jeremy, Nathan, Brendon and Colleagues

Thank you for looking after Ken and us as a family,

Kind regards

WOW…What an amazing team!

Thank you Brendon and Kevin for your sympathy, kindness and compassion when you took Cliff into Penrose’ care.

Thank you Nathan for arranging the funeral, it was perfect in every way.

Thank you Jeremy for completing the Order of Service and for leading the funeral in such a respectful, dignified and professional manner. We cannot express how much this meant to us as a family.

Thank you Edward and Paul for your support, respect and kindness on the day of the funeral. Edward, you offered your coat to our mum as she looked cold and Paul, you were so kind talking about the dogs outside our house before we left, the dogs were a big part of Cliff and are so important to the family, so this gave us comfort knowing that they had been recognised.

We have no hesitation in recommending your services to our family and friends.

All of you made a very sad day more bearable. We sincerely THANK YOU from the bottom of our hearts,

Kindest wishes

Thank you so much for the wonderful funeral you did for my husband. I couldn’t of asked for anything more. Special mention to Nathan for putting up with us changing this (he has the patience of a saint). Everything was perfect from beginning to end.

Thank you once again,