What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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man holding a form for registering a death
Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To Jeremy, Nathan, Jon and Brendon,

A simple thank you sometimes isn’t enough to truly express the gratitude that’s felt for those who are there when we need them. From the bottom of my heart I want to thank you for carrying out the funeral for my dear Caroline. The kindness and sympathy you showed were far beyond expectation. You were there for me throughout the whole proceeding. Yours is truly a wonderful company.

Thank you

 

Keith - April 2024

Dear all at Penrose,

we would like to express our heartfelt gratitude in how you helped our family sort out and deal with the difficult process of arranging my late mother, Susan Johnson’s, funeral.

Your kindness, compassion and respect for the family, and how you delicately handled the coffin, was noticed by all.

Many thanks,

The Johnson Family - December 2021

Dear Nathan, Brendon and Jeremy,

You’ve been so kind and it’s much appreciated. Thank you so much for the care and kindness you did at the funeral for my husband Vic Thomson,

From the

Thomson Family - March 2020

Without you all Boogie’s final journey wouldn’t have been the magical closing chapter of his wonderful life, you made it very special for us all.

Babs - February 2017

Dear Jeremy, Nathan and the funeral boys,

Thank you for your kindness, patience, professionalism, your unswerving aplomb at our weird requests, and for your versatility in adapting to necessary last minute restrictions and changes due to Covid.

Above all though thank you for taking care of my dad,

Love

Jackie - December 2020

To everyone at Penrose, Thank you for your care, compassion and dignity in what is a difficult time arranging our mother’s funeral.

Samantha Allington, Sarah Duncan and Suzannah Duncan - August 2018
Dear Penrose team,
Thank you for your services today – it was a splendidly dignified send-off for my father and we are all very grateful for your well co-ordinated and sensitive approach.
It was impeccable and flawless on your part.
Kindest Regards
Geoff Gould et al - March 2023
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