What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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man holding a form for registering a death
Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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men carrying a coffin
Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To all at Penrose Funerals,

Just to let you know how much your kindness means, a huge thanks, you done us all proud. I cannot speak highly enough of you all. On behalf of ‘Doris Davis’ (service 30th Jan 2020 @ 1.40pm) we thank you from our hearts.

Kind regards,

Tracey Williams, Keith and family - February 2020

Dear Nathan,

A brief line to thank you, Jeremy and the team for your support and guidance since Audrey’s death. The funeral was managed perfectly for which we are most grateful.

Thank you

Yours

Ian Lawrence - April 2023

To all at Penrose

We can’t thank you enough for looking after Avril/mum/nan. Your kindness and respect will never be forgotten.

We appreciate the time you took to explain everything and the respect that was shown to Avril.

Thank you…Kind regards

Reg, Marie and Sam - December 2018

…and I wish to thank both Jeremy and Nathan for your help and courteousness throughout

Judith Hill - June 2017

Dear Nathan and all the staff at Penrose,

Thank you so much for all your help in arranging my father’s funeral. You were completely kind and understanding throughout.

Your compassion, attention to detail and professionalism made everything run smoothly on what was a very difficult day. We very much appreciate everything.

With thanks and kind regards,

Michelle H, Ying and Charlotte A. - August 2024

Dear Brendon, Jeremy, Nathan and team,

Please accept our heartfelt appreciation for your sincere kindness, empathy and guidance during a time of great sadness. Your kindness and care of our lovely mum will be held close to our hearts and always remembered.

With love from

Next of Kin and Family - Dec 2023

Thank you to all of you for the care and kind support you gave us during this sad time.

The yellow ties at mum’s funeral was a very special touch, she would have loved that,

Take care,

Sarah and Hayley - November 2022

Thanks for all you have done for us over the last 3 weeks, especially the care and attention you gave my dear wife Joanna.

Please accept the xmas box to share among you all at Penrose

Graham M and Family - 14th Nov 2025
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