Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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man holding a form for registering a death
Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To Nathan, Jeremy and staff,

Thank you so much for the care and kindness you showed with the planning of Mick’s funeral. We knew he was in good hands and appreciated the respect that was given to him.

Kindest regards

Linda and the White-Miller family - July 2020

A wonderful funeral by Penrose. Brendan and Nathan were so helpful and attentive. 

Thankyou 

Tony and Jacky - January 2025

To Everyone at Penrose,

We just wanted to thank you so much for organising Sylvia L’s Funeral.

We are so grateful for all you have done for us,

 

Regards

Marie Noble and family - June 2021

Dear Nathan, Brendan and Jeremy

Thank you on behalf of myself and all the family for all your help and excellent service from beginning to end!

Kind regards

Natalie Cann - November 2022

Thank you so much on behalf of my family for the lovely funeral of the late Miss Pamela Gl…er.

Thank you

Mrs C. Bibby and Family - April 2020

Dear Nathan,

Just wanted to say a Big Thank you to all of you, for your support and kindness to us all upon the death of our lovely dad Fred Bond. Could you please pass on a thank you to Jon Standard as well for the lovely service he gave.

We are all very grateful for everything you and the team did for us…Thank you

Annie, Mick, Tina, James and all the Bond family - February 2024

Thank you to all of you for the care and kind support you gave us during this sad time.

The yellow ties at mum’s funeral was a very special touch, she would have loved that,

Take care,

Sarah and Hayley - November 2022
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