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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear Brendon,

Thank you from the bottom of our hearts for all the kindness you have shown over the past few weeks. From the very moment we met you we knew you were the perfect person to provide Dad with the care he truly deserved. Your empathy and support has meant a lot to us and we will never forget everything you have done for us. You are a credit to Penrose.

Margaret, Lauren and Jessica Hudson - July 2021

I really can’t thank the team at Penrose enough for the beautiful funeral they managed for my dear husband Fred. Especially Nathan for helping us plan the day with such care and dignity.

I met Nathan’s dad Jeremy for the first time when he arrived with the cortege to collect us from home. Immediately I felt totally at ease with this charming charismatic gentleman leading the service perfectly from begining to end.

Thank you so much

from Georgie

Georgina Bateman - February 2020

Thank you to all at Penrose for helping both of us through what could have been a difficult time under very trying circumstances.

The caring way you dealt with my Mother, Flossie’s, funeral over the telephone, your kindness in fulfilling all our wishes and the respect and professionalism shown today made it a day we shall always treasure.

Thank you again,

Julie and Martin - February 2021

Thank you so much to everyone for all your help and looking after Lee so very well.

Thank you also for the best sendoff.

Much appreciated

Sheila and Family - September 2023

Dear Nathan, Brendon and Jeremy,

You’ve been so kind and it’s much appreciated. Thank you so much for the care and kindness you did at the funeral for my husband Vic Thomson,

From the

Thomson Family - March 2020

To all at Penrose,

Thank you for all your help and care with both our parent’s (and grandparent’s) funerals. They were both such lovely services, and you have been so kind and understanding at such a difficult time. Thank you for all your care,

All our love

Katrina, Rachael and Hannah - Sept 2025

Thank you all so very much​

You are a lovely bunch, you made what was a terrible time much more bearable. Best Wishes,

Dawn and Dee Ivens - April 2019

Jeremy, I just wanted to thank you and your team so very much for making mum’s celebration of life so special.

Despite the awful weather and road and rail problems on the day your team were kind, considerate, majestic and splendid throughout.
My family and I are most grateful to you all.

Kind regards,
Amanda
Mandy B - June 2021
Read all testimonials
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