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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear Nathan, Jeremy and everyone and Penrose,

Thank you so much for looking after my son – Thomas Street – while he was in your care. The past few weeks have been so distressing but you made organising the funeral so much easier than I thought it would be.

I am especially grateful for the visits that you organised for me, especially the final one. I am also very grateful to Jeremy for your kind words on the day of the service.

I am so pleased that we chose to bring Tom to you. You have made my darkest times a little brighter.

From

Claire – and all of Tom’s family - March 2020

Without you all Boogie’s final journey wouldn’t have been the magical closing chapter of his wonderful life, you made it very special for us all.

Babs - February 2017

Dear Penrose team,
We need to let you know we appreciate how kind, compassionate and professional you were and to say thank you for giving the best care and send off to my nan, Barbara

Your services gave me and my family comfort and faith in such an awful time.

Again, thank you for all you did!

Natalie Wilson - December 2023

To everybody at Penrose

Thank you so very much for the professional service you provided for my son ‘Pat’ yesterday. Much love…

Julie Ruder and all of our family - August 2018

Thank you so much for all you have done for us and for Justin. We appreciate how amazing and accommodating you have been. Thank you for giving Justin the dignity and respect he needs.

Sarah, Tracey and all of Justin’s family - December 2017

Thank you for all the care you showed to my late husband Barry Low. These are very dark, sad days and your thoughtfulness has helped myself and the family greatly. It’s appreciated a lot.

The funeral service was done with great dignity which I always will remember.

Thank you to all members of the Penrose team

Ellen Low and Family - December 2022

To all the staff at Penrose

I am writing on behalf of my son Steven and myself to say thank you for the dignified and respectful way you conducted the funeral of my late partner Derek.

It was greatly appreciated

Yours sincerely

Jean Pegrum - Sept 2021

Dear Brendon,

Thank you from the bottom of our hearts for all the kindness you have shown over the past few weeks. From the very moment we met you we knew you were the perfect person to provide Dad with the care he truly deserved. Your empathy and support has meant a lot to us and we will never forget everything you have done for us. You are a credit to Penrose.

Margaret, Lauren and Jessica Hudson - July 2021
Read all testimonials
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