What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

yellow flowers
First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
Read more
when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
Read more
man holding a form for registering a death
Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
Read more
teddy bear
Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
Read more
white flower
“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
Read more
men carrying a coffin
Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
Read more

Testimonials

Dear Jeremy and all the amazing staff at Penrose,

From myself and the rest of the family I would like to express our heartfelt gratitude for all that you have done for us at this incredibly difficult time. We will be eternally grateful for the respect and care you showed my dad – Alan Holmes – during his time with you, and for allowing our final precious moments spent with him.

Furthermore, your kindness and compassion made this challenging process much less painful. It is impossible to fully express our gratefulness in words.

Thank you so very, very much!

With love

Natalie and the Holmes family - Sept 2024

To all the people who run Penrose Funeral Home

Thank you so much for the dignified funeral you gave my son. You are very kind and have a personal touch,

Kind regards

Pamela J - October 2025

Dear Sirs and Amanda,

We wish to thank you for a very dignified service in respect of our late Mother’s funeral (Mrs Joan Mary H***b***k)

Yours faithfully

Ian, Dawn and Stuart - August 2025

Dear Jeremy, Nathan and Team,

Saying ‘thank you’ doesn’t begin to express how grateful I am for all that you have done for me and for my family.

Maxine Forrest - December 2018

Thank you for all the care you showed to my late husband Barry Low. These are very dark, sad days and your thoughtfulness has helped myself and the family greatly. It’s appreciated a lot.

The funeral service was done with great dignity which I always will remember.

Thank you to all members of the Penrose team

Ellen Low and Family - December 2022

To everyone at Penrose,

I can’t begin to thank you enough for all your kindness that you showed to me and my family

Kay Dare and all the Family - July 2022

To all at Penrose

We can’t thank you enough for looking after Avril/mum/nan. Your kindness and respect will never be forgotten.

We appreciate the time you took to explain everything and the respect that was shown to Avril.

Thank you…Kind regards

Reg, Marie and Sam - December 2018

Thank you so much for making Brian’s funeral so special, he would have loved it. I cannot thank you enough for all your care and compassion through a very difficult time.

Janet C - Sept 2016
Read all testimonials
Your quote so far
A summary of your quote will appear here when you have started the process.

Send my quote

Send quote to Penrose

  • This field is for validation purposes and should be left unchanged.