What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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man holding a form for registering a death
Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To Jeremy, Nathan and Co,

thank you so much for all of your help and for the professionalism and empathy you showed for Sharon’s funeral. It made an otherwise tough day go as smoothly as it could have. It also meant the world to have you involved, thank you.

Lots of love

Liz - December 2024

Dear Jeremy, Nathan and Team,

Saying ‘thank you’ doesn’t begin to express how grateful I am for all that you have done for me and for my family.

Maxine Forrest - December 2018

To Nathan, Jeremy and Staff

Thank you for your patience, support and knowledge. Without you I know the day would not have run so smoothly.

And thank you for going the extra mile time and again.

Love and Thanks…xxx

Jane Morris - May 2017

To everyone at Penrose,

Thank you will never be enough to express our gratitude for all that you have done for our family over the past few weeks.  You showed humility, compassion and kindness at a time we really needed it and for this we will always be grateful.

With all our love and best wishes,

Margaret, Lauren and Jessica Hudson - July 2021

To the Penrose Team,

Thank you all so much for the amazing efforts you put into making our father, Tony Hogan’s, funeral run so smoothly. we so appreciate all of your professionalism and care.

Kind regards

April and Emma - June 2023

To Brendon,

Thank you so much for all your help with our Mummy’s funeral. Our family and all mummy’s friends said it was beautiful. So a very big thank you from us xx

Valentina and Alexander - Sept 2023

A little card to say a big thank you.

To Nathan, Brendon and team,

thank you so much for making our mum, Rita’s, funeral service so professional, sympathetic, caring and sometimes funny. Penrose are down to earth, explained every step of the way and I would not use anyone else now.

Thank you once again from the bottom of our hearts, our mum would have loved the horses

Love from

Mellisa and Tracey - August 2025
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