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01702 436000
What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To Brendon, Jeremy and Nathan,

Thank you all so much for all the kindness and care, for looking after my lovely wife Margaret until the funeral.

Kind regards

Peter Shales - June 2022

Dear Nathan, Jeremy and Brendon,

We all just wanted to say thank you for the way you looked after our Dad’s cremation. It was lovely to see the video you made for us and we felt you went above and beyond.

Many thanks,

Debbie, Jon, Vanessa, Adele and Sue - June 2020

My family and I would like to thank you for your attention to all details regarding Brian’s funeral. Your courteousness and compassion at all times were greatly appreciated.

Best wishes

Vera and family - April 2024

We decided to go with a family run business as we felt we would receive that extra care and attention so needed at a difficult time. Penrose Funerals exceeded our expectations and ensured all our wishes and feelings were met. Thank you to Nathan who sensitively took us through the initial arrangements and Jeremy who was professional and dignified throughout ….the little details made a big difference and were much appreciated. Thank you again for a truly beautiful service.

Katie Smith - April 2022

To all @ Penrose Funeral Service

We would like to say a very big sincere thank you for the funeral service you did for Elizabeth T. We are very grateful for the Heartfelt Respect all the family received on the day.

Sincerely, thank you

Coe Family, Edward’s family, Turner family and friends - August 2025

To all at Penrose Funerals,

From all our family, thank you for the care and organisation for Ronald Steel’s Funeral on 15th Jan. You all did a fantastic job and it made things a lot easier.

Best wishes

Lucy McIntyre - January 2021

To Brendon and all staff,

A quick note to thank you all for your care and attention with my sister’s funeral. Everything worked like clockwork and the deepest respect was given to both us and my sister. The webcam worked perfectly and my remaining sister was able to watch and say goodbye to her twin.

Again, many thanks for all that you did for us.

Paul and Paula Ch….. - July 2023

To Nathan an all staff at Penrose

Thank you for making the worst day of my life bearable.

The difficulties I faced arranging a funeral for my beloved husband were made easier with your empathy, compassion and professionalism, particularly considering the added pressure during the Pandemic.

Love always

Tina Arthur – wife of Geoffrey Arthur - August 2020
Read all testimonials
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