What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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man holding a form for registering a death
Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To Penrose Funerals

Thank you so much from all our family and friends for your excellent service. The whole funeral was beautifully and respectfully done, it was so dignified and went very smoothly. Especially you went out of your way to go past P***’s place of work where they all clapped as we went by. He would have loved that.

Jarvis Family - 12th December 2024

To all at Penrose,

Thank you so much for your wonderful service and looking after mum so well.

Many thanks, Beryl Murray’s family

Les, Denise and Jane xx - July 2023

To all at Penrose Funerals,

Please accept my thanks for the sensitive and professional way in which you carried out my mother’s funeral arrangements. My brothers and I were also extremely happy with the way everything went on the day.

Thank you

Simon Jarvis - April 2020

Thank you for your sensitive care and support at a very difficult time

May C. and Family - Nov 2018

To Jeremy and Nathan,

Thank you so much for making what was a very difficult time for us as a family a very beautify send off for our beloved Annie. Thank you also for the children’s keepsake necklaces, they are lovely and will be cherished forever.

Very best wishes

Gary, Rafe, Hattie, Dixie, Philippa and all of Annie’s family - March 2023

Thank you so much for making Brian’s funeral so special, he would have loved it. I cannot thank you enough for all your care and compassion through a very difficult time.

Janet C - Sept 2016

To Jeremy, Nathan, Brendon and team,

We just wanted to say to all of you a big thank you for the respect and dignity you showed for our late father Donald. You are all very special people which showed for our father and on previous times for our late mother Patricia and my lovely Mick.

Love

Linda & the MacDonald Family - April 2026

Dear Sirs and Amanda,

We wish to thank you for a very dignified service in respect of our late Mother’s funeral (Mrs Joan Mary H***b***k)

Yours faithfully

Ian, Dawn and Stuart - August 2025
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