Purchase a Funeral Plan Build a Custom Quote 01702 436000
Purchase a Funeral Plan Build a Custom Quote
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01702 436000
What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear Nathan, Jeremy and Brendon,

We all just wanted to say thank you for the way you looked after our Dad’s cremation. It was lovely to see the video you made for us and we felt you went above and beyond.

Many thanks,

Debbie, Jon, Vanessa, Adele and Sue - June 2020

To Everyone at Penrose,

We just wanted to thank you so much for organising Sylvia L’s Funeral.

We are so grateful for all you have done for us,

 

Regards

Marie Noble and family - June 2021

To all at Penrose Funerals,

Please accept my thanks for the sensitive and professional way in which you carried out my mother’s funeral arrangements. My brothers and I were also extremely happy with the way everything went on the day.

Thank you

Simon Jarvis - April 2020

Dear Nathan, my sister and I would like to thank you for all your help and advice after my dear mum, Joyce, passed away. The day was beautifully conducted by your staff and we are so thankful for that. The service sheet was so lovely, please thank your father for that.

- January 2017

To everyone at Penrose, Thank you for your care, compassion and dignity in what is a difficult time arranging our mother’s funeral.

Samantha Allington, Sarah Duncan and Suzannah Duncan - August 2018

Dear Sirs and Amanda,

We wish to thank you for a very dignified service in respect of our late Mother’s funeral (Mrs Joan Mary H***b***k)

Yours faithfully

Ian, Dawn and Stuart - August 2025

We would like to thank you for your compassionate and caring handling of the funeral of Alan Jones.

Myself, Colin, Ian and all the family found the experience a lot easier to cope with, your calm and professional attitude was very much appreciated

Sheila, Colin and Ian Jones and Family - May 2019
Dear all at Penrose,
just to say a big thankyou for all the arrangements you did for my Mum’s funeral, Greta Bower. It’s good to know that in this day and age there are people who can organise and do things correctly, with care and compassion.
Once again thankyou for everything.
Regards,
Ian and Family - Feb 2021
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