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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To all at Penrose. We as a family can’t thank you enough for the service you gave to my late mum Lesley Martin. From the moment she came into your care you made sure she was looked after,the funeral was wonderful we are truly great full for everything you had done. Thank you  xx

Sarah and family - March 2025

I just want to say thank you on behalf of myself and my sisters for my father’s funeral. Thanks to you and your staff for helping us through this hard time, you made us feel very comfortable with our roles at the funeral and your professional services we received. We would highly recommend your services to anyone that may be in need.

S Pitkin - April 2017

Thank you for arranging a lovely service for Colin, your support and kindness in a difficult situation was much appreciated. With Love…

The Coe Family - February 2017

Just to say a heartfelt thank you!  From the moment we walked in through your door you made us feel at ease planning dad’s final journey. On the day everyone was just perfect; our day wasn’t easy but we have great memories thanks to Penrose.

Once again a heartfelt thank you,

with warmest wishes and a thousand thanks,

 

Patricia, Steven, Keian, Michelle and Family - April 2023

To everyone at Penrose,

Thank you for making this process easy for us. You are all kind, caring and wonderful people.

Thank you xx

Martin, Nigel and Melanie - Oct 2023

To Jeremy, Brendon and the rest of the fabulous team at Penrose Funerals

We just wanted to say what a truly fabulous Funeral we had with Jeremy at the helm, the consideration and respect he showed us, and our lovely dad was so very special and lovely to see, he guided us very caringly through everything from start to finish, he made an unbearable day….bearable, for that we are so very grateful, I also wanted to say a big thank you to Brendon who made arranging the funeral so much easier with his calming and helpful way.

We all say thank you for the perfect send off for our Dad

Our kindest regards and many thanks for everything

Jane, John and the Family of John Laister
xxxxx

From the family of John Anthony Laister - November 2020

My children, Valentina and Alexander, will know that in the future, when they ask about mummy’s final journey, I can tell them all about Penrose who did their mummy proud.

Thank you

Shaun - August 2023

To Brendon, Jeremy and Nathan,

Thank you all so much for all the kindness and care, for looking after my lovely wife Margaret until the funeral.

Kind regards

Peter Shales - June 2022
Read all testimonials
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