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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear Jeremy and Nathan,

We would just like to thank you for the exemplary way you conducted Bill’s funeral on September 28th at Basildon Crematorium. Every aspect was just as we hoped it would be. You were always understanding and re-assuring.

Thank you

Jean, Carl and Donna - November 2018

Thank you so much for Mum’s send off, you showed such empathy and compassion, everything was done with such respect and dignity, we are so pleased we left our Mother in your care.

Thank you once again

J Noonan and L Wheele - January 2017

Dear all at Penrose,

Thank you so very very much for the lovely send off for our Peter. I felt like we had additional friends to celebrate his life with. So very pleased we chose the best Much love XOXOXO

Tracey and Family - May 2019

Dear all,

We would like to thank you for all the care and attention you gave towards our relative Eva Wright recently. You were all most respectful at all times and we greatly appreciated your help before, during and after the funeral. We are also very impressed with the quality of the recordings of the service and in these times it will be greatly valued by the family and friends.

Thank you once again

Sally and Andy on behalf of Steven Wright and family - October 2020

A very professional family run business who were very understanding and kind and nothing was too much trouble. They immediately alleviated any worries and concerns I had and arranged for a lovely celebrant Laura Manvell to conduct the Celebration of Life, who was probably one of the sweetest ladies on this earth I have ever met.

Julie Adkins - February 2024
Dear Penrose team,
Thank you for your services today – it was a splendidly dignified send-off for my father and we are all very grateful for your well co-ordinated and sensitive approach.
It was impeccable and flawless on your part.
Kindest Regards
Geoff Gould et al - March 2023
Nathan, Brendan,

Many kind thanks for the service today and your exemplary conduct and utmost dignity at every occasion at Penrose. Please pass the family’s sincere thanks to Jeremy and his colleagues who were fantastic and so mindful of our Hindu traditions – I wasn’t able to catch them at the end of the day but hoping you could relay back to them.
Kind regards
Piyush - June 2021

To all at Penrose

We want to say a huge thank you for helping us through this difficult time. The day was so well organised and was a perfect tribute to our wonderful dad, Michael Bish.

All of your staff were so kind and caring throughout and the attention to detail on the day put us all at ease.

Thanks again and best wishes,

Steve and the Bish Family -
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