Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Nathan and Jeremy, Thank you so much for waiting for me tonight, I really appreciate it. I’m so pleased I got there to see mum, she looks lovely and looks like she’s just having a lovely sleep. I love that she is holding all the photos and roses close to her, that is a lovely touch, thank you. I will most definitely be recommending your services.

Maggie - July 2017

To all at Penrose

Thank you so much for making a terrible day more bearable, you all acted with the utmost respect and support from beginning to end.

Keep up the good work,

Nicola and Kevin - July 2020

…and I wish to thank both Jeremy and Nathan for your help and courteousness throughout

Judith Hill - June 2017

To Brendon,

Thank you so much for all your help with our Mummy’s funeral. Our family and all mummy’s friends said it was beautiful. So a very big thank you from us xx

Valentina and Alexander - Sept 2023

To Penrose Funerals,

Thank you for taking excellent care of our dad Greg. You made a hard time easier with your kindness and your kindness and generosity meant so much. You made the day run smoothly and a special thank you to Jeremy and the staff on the 6th of October.

Forever Grateful

Gregory Hall’s daughters, son and family - 10th October 2022

To Penrose Funerals

Thank you so much from all our family and friends for your excellent service. The whole funeral was beautifully and respectfully done, it was so dignified and went very smoothly. Especially you went out of your way to go past P***’s place of work where they all clapped as we went by. He would have loved that.

Jarvis Family - 12th December 2024

To Nathan, Jeremy and everyone at Penrose, we would like to thank you from the bottom of our hearts for the wonderful send off you gave Elaine, your respect and attention to detail was second to none. Thanks to each and every one of you.

Luv from All of Elaine’s friends and family xx

- March 2017

Dear all at Penrose,

thank you so very much for all of your help, care and advice in arranging the funeral of the late Christopher L****. We appreciate all of your kindness and professional services during this difficult time.

Kind regards

Pauline, Jimmy, Lauren, Jack and Jim - June 2024
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