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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To the Penrose Team,

Thank you all so much for the amazing efforts you put into making our father, Tony Hogan’s, funeral run so smoothly. we so appreciate all of your professionalism and care.

Kind regards

April and Emma - June 2023

Dear Nathan, my sister and I would like to thank you for all your help and advice after my dear mum, Joyce, passed away. The day was beautifully conducted by your staff and we are so thankful for that. The service sheet was so lovely, please thank your father for that.

- January 2017

Please accept this small token to show our appreciation for all that you did for me and my family as we said our farewell to Gary. In spite of the appalling weather you all provided an excellent service.

Thank you so much

Shirley Hamilton and the family - December 2020

I can’t recommend Penrose highly enough. They were excellent in every way. Efficiency, advice, assistance, sensitivity and communication. My Mother’s wishes were carried out to every detail. Their help eased all anxiety and nerves and led to a very emotional day being focused on my Mother. It was a celebration of her life and everyone that attended commented on how well the whole service went. Thank you everyone at Penrose Funerals you made a very hard day all that much easier.

Tanya Stevenson - March 2023

To everyone at Penrose,

Thank you for making this process easy for us. You are all kind, caring and wonderful people.

Thank you xx

Martin, Nigel and Melanie - Oct 2023

To Penrose, thank you so much for the beautiful service for Jeffrey ***. You made this difficult time easier to bear with your kindness, care and guidance.

Love from

Angela, Leah and family - February 2025

To Brendon and all at Penrose,

I know it’s some time now but I would just like to tell you now much your support and kindness meant to me in my darkest hour of my life. Thank you to everyone who made things so much better than it could have been. My very best wishes to all concerned in my wife’s funeral.

Terence P - Sept 2025

Dear Penrose Team,

Many thanks to you for the dignified way you handled the funeral of my dearest mother Violet Mark, also the help you gave in such a careful way.

Everything was done to perfection and Violet’s family are truly grateful.

Kind regards,

Sharon Smart and Violet’s family - April 2021
Read all testimonials
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