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01702 436000
What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

A very professional family run business who were very understanding and kind and nothing was too much trouble. They immediately alleviated any worries and concerns I had and arranged for a lovely celebrant Laura Manvell to conduct the Celebration of Life, who was probably one of the sweetest ladies on this earth I have ever met.

Julie Adkins - February 2024

Just to say a heartfelt thank you!  From the moment we walked in through your door you made us feel at ease planning dad’s final journey. On the day everyone was just perfect; our day wasn’t easy but we have great memories thanks to Penrose.

Once again a heartfelt thank you,

with warmest wishes and a thousand thanks,

 

Patricia, Steven, Keian, Michelle and Family - April 2023

Thank you so much for the wonderful funeral you did for my husband. I couldn’t of asked for anything more. Special mention to Nathan for putting up with us changing this (he has the patience of a saint). Everything was perfect from beginning to end.

Thank you once again,

 

Mrs Lawrence & family - Sept 2024

A little card to say a big thank you.

To Nathan, Brendon and team,

thank you so much for making our mum, Rita’s, funeral service so professional, sympathetic, caring and sometimes funny. Penrose are down to earth, explained every step of the way and I would not use anyone else now.

Thank you once again from the bottom of our hearts, our mum would have loved the horses

Love from

Mellisa and Tracey - August 2025
We would like to extend our heartfelt thanks to you and all your staff. The compassion and professionalism we were shown throughout helped to guide us through a very sad time and you made the whole process so very much easier for us.
With kind regards,
Linda Everett and family - December 2022

To everyone at Penrose,

Thank you for making this process easy for us. You are all kind, caring and wonderful people.

Thank you xx

Martin, Nigel and Melanie - Oct 2023

To all at Penrose,

Thank you so much for everything you did to help my dad’s funeral go smoothly.

Best wishes from

Tracy Groenenberg - December 2021
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