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01702 436000
What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

I would like to take this opportunity of thanking you on behalf of myself and my family for the caring, compassionate and professional manner in the way you dealt with the loss of my father.
Caroline - October 2024

We would like to thank you for your compassionate and caring handling of the funeral of Alan Jones.

Myself, Colin, Ian and all the family found the experience a lot easier to cope with, your calm and professional attitude was very much appreciated

Sheila, Colin and Ian Jones and Family - May 2019

To Everyone at Penrose,

We just wanted to thank you so much for organising Sylvia L’s Funeral.

We are so grateful for all you have done for us,

 

Regards

Marie Noble and family - June 2021

A little card to say a big thank you.

To Nathan, Brendon and team,

thank you so much for making our mum, Rita’s, funeral service so professional, sympathetic, caring and sometimes funny. Penrose are down to earth, explained every step of the way and I would not use anyone else now.

Thank you once again from the bottom of our hearts, our mum would have loved the horses

Love from

Mellisa and Tracey - August 2025

To Penrose Funerals

Thank you so much from all our family and friends for your excellent service. The whole funeral was beautifully and respectfully done, it was so dignified and went very smoothly. Especially you went out of your way to go past P***’s place of work where they all clapped as we went by. He would have loved that.

Jarvis Family - 12th December 2024

To Brendon and all staff,

A quick note to thank you all for your care and attention with my sister’s funeral. Everything worked like clockwork and the deepest respect was given to both us and my sister. The webcam worked perfectly and my remaining sister was able to watch and say goodbye to her twin.

Again, many thanks for all that you did for us.

Paul and Paula Ch….. - July 2023

Please accept this small token to show our appreciation for all that you did for me and my family as we said our farewell to Gary. In spite of the appalling weather you all provided an excellent service.

Thank you so much

Shirley Hamilton and the family - December 2020

To all at Penrose,

Thank you so much for your wonderful service and looking after mum so well.

Many thanks, Beryl Murray’s family

Les, Denise and Jane xx - July 2023
Read all testimonials
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