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01702 436000
What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

My dear Helen’s celebrant recommended that we use Penrose Funerals for her ceremony. Jeremy and Nathan were kind, professional and respectful in every way. It was a great recommendation and I would not hesitate to recommend this family firm to all who need sensitive reassurance at a difficult time.

Simon Lawler - April 2023

I just want to say a huge thank you for allowing me to say hello and goodbye to my birth mother Pat W. I never gave up searching for her and really appreciate your help and understanding in allowing me to finish this so beautifully

Linda - Oct 2018

To all at Penrose,

Just to say a big thank you for all that you have done for Alan and us. Your service was very well organised and was a great comfort to all of us.

Thank you

The Rimell Family - August 2020

Thank you all so much for everything you have done for us and for max.

Love

Sam, Em and families - September 2022

To everybody at Penrose,

We are writing to you to express our gratitude and thankfulness for all your help during our sad time. You gave Alan a beautiful send off, he would have thought so himself also!

We are very thankful we were recommended to you.

Very best wishes

Anne, Katrina, Rachael and Hannah - February 2025

A little card to say a big thank you.

To Nathan, Brendon and team,

thank you so much for making our mum, Rita’s, funeral service so professional, sympathetic, caring and sometimes funny. Penrose are down to earth, explained every step of the way and I would not use anyone else now.

Thank you once again from the bottom of our hearts, our mum would have loved the horses

Love from

Mellisa and Tracey - August 2025

We would like to thank you for your compassionate and caring handling of the funeral of Alan Jones.

Myself, Colin, Ian and all the family found the experience a lot easier to cope with, your calm and professional attitude was very much appreciated

Sheila, Colin and Ian Jones and Family - May 2019
Read all testimonials
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