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Traditional funeral directors
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01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To Jeremy, Nathan and all the staff at Penrose

Thank you so much for the support, care and guidance you provided to us when we were arranging Joe’s Funeral

Rita, Mellisa and Tracey - October 2018

Dear Nathan and Jeremy, Thank you so much for all your help. You are truly a great family business!

Tony, Kim and Linda - August 2017

Dear Brendon,

Thank you from the bottom of our hearts for all the kindness you have shown over the past few weeks. From the very moment we met you we knew you were the perfect person to provide Dad with the care he truly deserved. Your empathy and support has meant a lot to us and we will never forget everything you have done for us. You are a credit to Penrose.

Margaret, Lauren and Jessica Hudson - July 2021

To all at Penrose,

Just to say thank you for looking after our Dad. I don’t know how you do your jobs, but I just want to say you do it so professionally and with so much care.

Thank you for everything

Marie Noble and family - February 2023

A wonderful funeral by Penrose. Brendan and Nathan were so helpful and attentive. 

Thankyou 

Tony and Jacky - January 2025
We would like to extend our heartfelt thanks to you and all your staff. The compassion and professionalism we were shown throughout helped to guide us through a very sad time and you made the whole process so very much easier for us.
With kind regards,
Linda Everett and family - December 2022

Dear Nathan and all the staff at Penrose,

Thank you so much for all your help in arranging my father’s funeral. You were completely kind and understanding throughout.

Your compassion, attention to detail and professionalism made everything run smoothly on what was a very difficult day. We very much appreciate everything.

With thanks and kind regards,

Michelle H, Ying and Charlotte A. - August 2024

To everybody at Penrose,

We are writing to you to express our gratitude and thankfulness for all your help during our sad time. You gave Alan a beautiful send off, he would have thought so himself also!

We are very thankful we were recommended to you.

Very best wishes

Anne, Katrina, Rachael and Hannah - February 2025
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