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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To all at Penrose,

we just wanted to say thank you for looking after our mum. You have all been so kind, nice and caring at one of our darkest times. She would of felt safe and happy…

The Stevens Family and Donna xo - February 2025

To Jeremy, Nathan, Jon and Brendon,

A simple thank you sometimes isn’t enough to truly express the gratitude that’s felt for those who are there when we need them. From the bottom of my heart I want to thank you for carrying out the funeral for my dear Caroline. The kindness and sympathy you showed were far beyond expectation. You were there for me throughout the whole proceeding. Yours is truly a wonderful company.

Thank you

 

Keith - April 2024

To all at Penrose,

Just to say a big thank you for all that you have done for Alan and us. Your service was very well organised and was a great comfort to all of us.

Thank you

The Rimell Family - August 2020

Dear Jeremy, Nathan and the funeral boys,

Thank you for your kindness, patience, professionalism, your unswerving aplomb at our weird requests, and for your versatility in adapting to necessary last minute restrictions and changes due to Covid.

Above all though thank you for taking care of my dad,

Love

Jackie - December 2020

To Brendon and all at Penrose,

I know it’s some time now but I would just like to tell you now much your support and kindness meant to me in my darkest hour of my life. Thank you to everyone who made things so much better than it could have been. My very best wishes to all concerned in my wife’s funeral.

Terence P - Sept 2025

To Brendon, Jeremy and Nathan,

Thank you all so much for all the kindness and care, for looking after my lovely wife Margaret until the funeral.

Kind regards

Peter Shales - June 2022

To Nathan and all the team at Penrose,

We would just like to say a big “Thank you” for the care and consideration you gave our dad, Alan. We really appreciated your assistance and attention to detail as this sad time. Your kind support and guidance was a huge help to us.

Many thanks again

The Winch Family - July 2017

To everyone at Penrose,

We would like to thank you for your professional and friendly manner which was so evident before and on the day of our husband and father Martin Hope’s funeral on June 7th. Hoping we don’t need your services for a while yet, but when we do we would certainly come back to you. Your kindness and sympathy is deeply appreciated and will always be remembered.

Lorraine, Michelle and Marianne - June 2021
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