Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear all at Penrose,

we would like to express our heartfelt gratitude in how you helped our family sort out and deal with the difficult process of arranging my late mother, Susan Johnson’s, funeral.

Your kindness, compassion and respect for the family, and how you delicately handled the coffin, was noticed by all.

Many thanks,

The Johnson Family - December 2021

My family and I would like to thank you for your attention to all details regarding Brian’s funeral. Your courteousness and compassion at all times were greatly appreciated.

Best wishes

Vera and family - April 2024

My dear Helen’s celebrant recommended that we use Penrose Funerals for her ceremony. Jeremy and Nathan were kind, professional and respectful in every way. It was a great recommendation and I would not hesitate to recommend this family firm to all who need sensitive reassurance at a difficult time.

Simon Lawler - April 2023

To Everyone at Penrose,

We just wanted to thank you so much for organising Sylvia L’s Funeral.

We are so grateful for all you have done for us,

 

Regards

Marie Noble and family - June 2021

Thankyou all so much for looking after our dear dad, and for looking after us. You were caring, considerate and just so lovely.

Thank you for everything,

All good wishes,

Kerry and the Baxter Family - April 2022

To Brendon,

Thank you so much for all your help with our Mummy’s funeral. Our family and all mummy’s friends said it was beautiful. So a very big thank you from us xx

Valentina and Alexander - Sept 2023

Thank you to all at Penrose for all your help and support through a very difficult time. You made Louise’s day very special…you were so very kind.

Love

The Dacosta Family - Sept 2023

To Jeremy and your lovely team

Thank you for all your support during our hard times. Your team are lovely, kind and so respectful. Many family members commented how lovely you all are.

Best wishes,

Angela Nash and all the family of Arthur Buckley - October 2020
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