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Purchase a Funeral Plan Build a Custom Quote
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01702 436000
What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Thank you all so much for everything you have done for us and for max.

Love

Sam, Em and families - September 2022

Dear Nathan, Brendan and Jeremy

Thank you on behalf of myself and all the family for all your help and excellent service from beginning to end!

Kind regards

Natalie Cann - November 2022

To Brendon, Jeremy and Nathan,

Thank you all so much for all the kindness and care, for looking after my lovely wife Margaret until the funeral.

Kind regards

Peter Shales - June 2022

Good morning Jeremy

A big thank you to you and your team for yesterday, the day went like clockwork (apart from my father in law following the wrong limousine out of the crematorium which raised a few laughs at the wake)

I just wanted you to know how grateful my whole family were, from the first call to the last handshake you were professional and caring and my mum in particular was very happy with the day.
Please pass on my thanks to your staff.
Kind Regards
Mark Steadman - Feb 28th 2020

Dear Sirs and Amanda,

We wish to thank you for a very dignified service in respect of our late Mother’s funeral (Mrs Joan Mary H***b***k)

Yours faithfully

Ian, Dawn and Stuart - August 2025

Dear all at Penrose,

we would like to express our heartfelt gratitude in how you helped our family sort out and deal with the difficult process of arranging my late mother, Susan Johnson’s, funeral.

Your kindness, compassion and respect for the family, and how you delicately handled the coffin, was noticed by all.

Many thanks,

The Johnson Family - December 2021

To Nathan, Jeremy and all at Penrose,

Thank you so very much for all your care in looking after our beloved Ryan, we couldn’t have hoped for a more beautiful funeral.

with love xx

Jackie, John, Holly and family - January 2024

Nathan, Jeremy and Staff,

Thank you for the excellent job you did helping us to arrange Robert’s funeral on 21st July. Your helpfulness and consideration was much appreciated

Jennifer, Douglas and Family - August 2017
Read all testimonials
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