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Purchase a Funeral Plan Build a Custom Quote
Traditional funeral directors
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01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear Nathan, my sister and I would like to thank you for all your help and advice after my dear mum, Joyce, passed away. The day was beautifully conducted by your staff and we are so thankful for that. The service sheet was so lovely, please thank your father for that.

- January 2017

Dear Sirs and Amanda,

We wish to thank you for a very dignified service in respect of our late Mother’s funeral (Mrs Joan Mary H***b***k)

Yours faithfully

Ian, Dawn and Stuart - August 2025

Dear Brendon, Jeremy, Nathan and team,

Please accept our heartfelt appreciation for your sincere kindness, empathy and guidance during a time of great sadness. Your kindness and care of our lovely mum will be held close to our hearts and always remembered.

With love from

Next of Kin and Family - Dec 2023

Thank you for your sensitive care and support at a very difficult time

May C. and Family - Nov 2018

Please accept this small token to show our appreciation for all that you did for me and my family as we said our farewell to Gary. In spite of the appalling weather you all provided an excellent service.

Thank you so much

Shirley Hamilton and the family - December 2020

To Brendon and all staff,

A quick note to thank you all for your care and attention with my sister’s funeral. Everything worked like clockwork and the deepest respect was given to both us and my sister. The webcam worked perfectly and my remaining sister was able to watch and say goodbye to her twin.

Again, many thanks for all that you did for us.

Paul and Paula Ch….. - July 2023

Thanks for all you have done for us over the last 3 weeks, especially the care and attention you gave my dear wife Joanna.

Please accept the xmas box to share among you all at Penrose

Graham M and Family - 14th Nov 2025

Dear Nathan, Brendon and Jeremy,

You’ve been so kind and it’s much appreciated. Thank you so much for the care and kindness you did at the funeral for my husband Vic Thomson,

From the

Thomson Family - March 2020
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