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01702 436000
What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To all at Penrose Funerals,

From all our family, thank you for the care and organisation for Ronald Steel’s Funeral on 15th Jan. You all did a fantastic job and it made things a lot easier.

Best wishes

Lucy McIntyre - January 2021

Dear Penrose team,

We just wanted to say thank you for being so kind and giving the best care and send off to my dad, Paul Bentley,

Your services gave me and my family such comfort and direction in such an awful time.

Again, thank you,

best wishes

The Bentley Family - Nov 2023

To all @ Penrose Funeral Service

We would like to say a very big sincere thank you for the funeral service you did for Elizabeth T. We are very grateful for the Heartfelt Respect all the family received on the day.

Sincerely, thank you

Coe Family, Edward’s family, Turner family and friends - August 2025

Dear Nathan and team

Just wanted to say a heartfelt thankyou to you and all at Penrose for your dignity, help and support yesterday and beforehand in the arrangement of dad’s funeral. It was a lovely send-off and your professionalism and courtesy on the day was first-rate and warmly appreciated by our family and friends.
Best wishes
Rachel Harkes - April 2021

To all at Penrose

We can’t thank you enough for looking after Avril/mum/nan. Your kindness and respect will never be forgotten.

We appreciate the time you took to explain everything and the respect that was shown to Avril.

Thank you…Kind regards

Reg, Marie and Sam - December 2018

Dear Jeremy, Nathan, Brendon and Colleagues

Thank you for looking after Ken and us as a family,

Kind regards

Linda, Victoria and Stuart - June 2021
Good Morning Brendon

I wanted to send you a message to thank you for professional and efficient celebration of my late mum.
Thank you so much you made a hard day a little easier for all my family.
Kindest regards
Sharon Bowtell and family - April 2021
Read all testimonials
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