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01702 436000
What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear Nathan,

A brief line to thank you, Jeremy and the team for your support and guidance since Audrey’s death. The funeral was managed perfectly for which we are most grateful.

Thank you

Yours

Ian Lawrence - April 2023
My family and friends want to thank sincerely all the staff at Penrose for being so compassionate, professional and sensitive with fulfilling our wishes to celebrate the life of Margaret Rose Shales.

Penrose showed respect taking us through the detailed procedure with personal delicacy enabling us to honour a special woman.

I would highly recommend the family run business, and my father wishes are to use Penrose as he can guarantee a perfect ceremony.

Thank you.
Janice Shales - June 2022

Thank you so much for all you have done for us and for Justin. We appreciate how amazing and accommodating you have been. Thank you for giving Justin the dignity and respect he needs.

Sarah, Tracey and all of Justin’s family - December 2017

Dear Nathan, Jeremy and everyone and Penrose,

Thank you so much for looking after my son – Thomas Street – while he was in your care. The past few weeks have been so distressing but you made organising the funeral so much easier than I thought it would be.

I am especially grateful for the visits that you organised for me, especially the final one. I am also very grateful to Jeremy for your kind words on the day of the service.

I am so pleased that we chose to bring Tom to you. You have made my darkest times a little brighter.

From

Claire – and all of Tom’s family - March 2020

Nathan and all the team,

This is our third funeral with you – you are so dependable and cover all the boxes! Thank you for all your kindness and support.

Much love

Kay and Mandy -

Nathan, Brendon and all at Penrose,

Thank you so much for all you help and care with mum’s funeral.

Best wishes,

Gillian, Jez, Chris, Lesley and family - January 2020

To Jeremy, Nathan, Brendon, Jon and the test of the team,

Thank you! for your friendly and efficient service, from when you first arrived to take dad into your care to the end of the funeral. We would definitely recommend you. Much appreciated.

Patricia and Michelle - December 2021

I cannot begin to tell you how impressed I am with your care, your thoughtfulness and the profound dignity with which you conducted the service. You have been impeccably professional from start to finish… Thank you

Steve Meeks - July 2018
Read all testimonials
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