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Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To Nathan, Brendan and staff at Penrose Funeral Directors,

On behalf of myself, Marie, Jim, Alice, Ronnie and Maggie we would like to send our heartfelt appreciation for your support during our most difficult time in arranging our lovely mum’s funeral. Your support was just want we needed to get through and all of you were amazing, especially Nathan and Brendan.

Mum had the most beautiful send off anyone could wish for and we as a family would have been lost without you all. Nothing was ever too much trouble.

Once again, we thank you from the bottom of our hearts xxx

Regards

Mary Docherty’s family - February 2023

Thank you for your amazing work and support. We truly are thankful to all at Penrose Funerals.

We would like to thank you for being such a support and professional service. We did not know what we were doing or needed and your help, guidance and support made the service for William above our expectations.

Penny, Rebecca, Morgan and all the family - January 2023
I would like to take this opportunity of thanking you on behalf of myself and my family for the caring, compassionate and professional manner in the way you dealt with the loss of my father.
Caroline - October 2024

To everyone at Penrose,

Thank you for making this process easy for us. You are all kind, caring and wonderful people.

Thank you xx

Martin, Nigel and Melanie - Oct 2023

Dear Brendon,

Thank you from the bottom of our hearts for all the kindness you have shown over the past few weeks. From the very moment we met you we knew you were the perfect person to provide Dad with the care he truly deserved. Your empathy and support has meant a lot to us and we will never forget everything you have done for us. You are a credit to Penrose.

Margaret, Lauren and Jessica Hudson - July 2021

Thank you so much for making Brian’s funeral so special, he would have loved it. I cannot thank you enough for all your care and compassion through a very difficult time.

Janet C - Sept 2016

To all at Penrose

We want to say a huge thank you for helping us through this difficult time. The day was so well organised and was a perfect tribute to our wonderful dad, Michael Bish.

All of your staff were so kind and caring throughout and the attention to detail on the day put us all at ease.

Thanks again and best wishes,

Steve and the Bish Family -

Dear Jeremy, Nathan, Brendon and Colleagues

Thank you for looking after Ken and us as a family,

Kind regards

Linda, Victoria and Stuart - June 2021
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