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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Thank you all so very much​

You are a lovely bunch, you made what was a terrible time much more bearable. Best Wishes,

Dawn and Dee Ivens - April 2019

A wonderful funeral by Penrose. Brendan and Nathan were so helpful and attentive. 

Thankyou 

Tony and Jacky - January 2025

To all at Penrose

We can’t thank you enough for looking after Avril/mum/nan. Your kindness and respect will never be forgotten.

We appreciate the time you took to explain everything and the respect that was shown to Avril.

Thank you…Kind regards

Reg, Marie and Sam - December 2018

I can’t recommend Penrose highly enough. They were excellent in every way. Efficiency, advice, assistance, sensitivity and communication. My Mother’s wishes were carried out to every detail. Their help eased all anxiety and nerves and led to a very emotional day being focused on my Mother. It was a celebration of her life and everyone that attended commented on how well the whole service went. Thank you everyone at Penrose Funerals you made a very hard day all that much easier.

Tanya Stevenson - March 2023

Good afternoon Jeremy

Just wanted to say thank you so much to you all for making mums funeral so special in these very difficult times. Thank you to Brendan for taking us through the initial arrangements and for getting mum to your care.

The order of service was perfect as was the service. John did a lovely service it would of been exactly what mum would of wanted thank you for recommending him.
Thank you for guiding us through on the day which is very difficult with all the covid rules. I was worried how it was going to be but you made it all very easy for us as a family so thank you.

Take care stay safe

Annalise Jarvis and family - Feb 2021

Thank you all at Penrose for the care and support you gave us for my wife Amanda. The funeral was so beautiful!
Again, a Big Thank you

Many Regards

Peter Kirby - Feb 2024

To Jeremy and Nathan,

Thank you so much for making what was a very difficult time for us as a family a very beautify send off for our beloved Annie. Thank you also for the children’s keepsake necklaces, they are lovely and will be cherished forever.

Very best wishes

Gary, Rafe, Hattie, Dixie, Philippa and all of Annie’s family - March 2023

Dear all at Penrose,

thank you so very much for all of your help, care and advice in arranging the funeral of the late Christopher L****. We appreciate all of your kindness and professional services during this difficult time.

Kind regards

Pauline, Jimmy, Lauren, Jack and Jim - June 2024
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