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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear all at Penrose,
just to say a big thankyou for all the arrangements you did for my Mum’s funeral, Greta Bower. It’s good to know that in this day and age there are people who can organise and do things correctly, with care and compassion.
Once again thankyou for everything.
Regards,
Ian and Family - Feb 2021

To all at Penrose,

Thank you so much for your wonderful service and looking after mum so well.

Many thanks, Beryl Murray’s family

Les, Denise and Jane xx - July 2023

Nathan, Jeremy and the Penrose Team,

​My wife, myself and our family would like to say a heartfelt thank you for the wonderful service we received from Penrose. We could not have asked for kinder or more helpful people and certainly everyone who attended David’s funeral gave high praise indeed to the whole event.​

I cannot recommend Penrose highly enough on the amazing service provided and wish you all the very best in the future.

Steve and Brenda Bester - December 2017

To Jeremy, Brendon and the rest of the fabulous team at Penrose Funerals

We just wanted to say what a truly fabulous Funeral we had with Jeremy at the helm. The consideration and respect he showed us and our lovely dad was so very special and lovely to see, he guided us very caringly through everything from start to finish, he made an unbearable day….bearable, for that we are so very grateful. I also wanted to say a big thank you to Brendon who made arranging the funeral so much easier with his calming and helpful way.

We all say thank you for the perfect send off for our Dad.

Our kindest regards and many thanks for everything  xxxxx

Jane, John and the Family of John Laister - November 2020

Dear Sirs and Amanda,

We wish to thank you for a very dignified service in respect of our late Mother’s funeral (Mrs Joan Mary H***b***k)

Yours faithfully

Ian, Dawn and Stuart - August 2025

To everyone at Penrose,

We would like to thank you for your professional and friendly manner which was so evident before and on the day of our husband and father Martin Hope’s funeral on June 7th. Hoping we don’t need your services for a while yet, but when we do we would certainly come back to you. Your kindness and sympathy is deeply appreciated and will always be remembered.

Lorraine, Michelle and Marianne - June 2021

To all at Penrose Funerals,

Please accept my thanks for the sensitive and professional way in which you carried out my mother’s funeral arrangements. My brothers and I were also extremely happy with the way everything went on the day.

Thank you

Simon Jarvis - April 2020

To all at Penrose,

Thank you for all your help and care with both our parent’s (and grandparent’s) funerals. They were both such lovely services, and you have been so kind and understanding at such a difficult time. Thank you for all your care,

All our love

Katrina, Rachael and Hannah - Sept 2025
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