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01702 436000
What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Thank you for your amazing work and support. We truly are thankful to all at Penrose Funerals.

We would like to thank you for being such a support and professional service. We did not know what we were doing or needed and your help, guidance and support made the service for William above our expectations.

Penny, Rebecca, Morgan and all the family - January 2023
Good Morning Brendon

I wanted to send you a message to thank you for professional and efficient celebration of my late mum.
Thank you so much you made a hard day a little easier for all my family.
Kindest regards
Sharon Bowtell and family - April 2021

To Brendon,

Thank you so much for all your help with our Mummy’s funeral. Our family and all mummy’s friends said it was beautiful. So a very big thank you from us xx

Valentina and Alexander - Sept 2023

To everybody at Penrose,

We are writing to you to express our gratitude and thankfulness for all your help during our sad time. You gave Alan a beautiful send off, he would have thought so himself also!

We are very thankful we were recommended to you.

Very best wishes

Anne, Katrina, Rachael and Hannah - February 2025

Dear Nathan,

I want to thank you from the bottom of my heart for the caring way you helped me plan my beautiful mum’s funeral. As it is a time of terrible loss and sadness I cannot think of anyone else who could have made it more bearable. Thank you so much and God Bless you.

Eleanor R - August 2017

To Nathan, Jeremy and Staff

Thank you for your patience, support and knowledge. Without you I know the day would not have run so smoothly.

And thank you for going the extra mile time and again.

Love and Thanks…xxx

Jane Morris - May 2017

Nathan, Jeremy and Staff,

Thank you for the excellent job you did helping us to arrange Robert’s funeral on 21st July. Your helpfulness and consideration was much appreciated

Jennifer, Douglas and Family - August 2017
Read all testimonials
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