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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To all at Penrose Funerals,

From all our family, thank you for the care and organisation for Ronald Steel’s Funeral on 15th Jan. You all did a fantastic job and it made things a lot easier.

Best wishes

Lucy McIntyre - January 2021

To Nathan, Brendan and staff at Penrose Funeral Directors,

On behalf of myself, Marie, Jim, Alice, Ronnie and Maggie we would like to send our heartfelt appreciation for your support during our most difficult time in arranging our lovely mum’s funeral. Your support was just want we needed to get through and all of you were amazing, especially Nathan and Brendan.

Mum had the most beautiful send off anyone could wish for and we as a family would have been lost without you all. Nothing was ever too much trouble.

Once again, we thank you from the bottom of our hearts xxx

Regards

Mary Docherty’s family - February 2023

Good afternoon Jeremy

Just wanted to say thank you so much to you all for making mums funeral so special in these very difficult times. Thank you to Brendan for taking us through the initial arrangements and for getting mum to your care.

The order of service was perfect as was the service. John did a lovely service it would of been exactly what mum would of wanted thank you for recommending him.
Thank you for guiding us through on the day which is very difficult with all the covid rules. I was worried how it was going to be but you made it all very easy for us as a family so thank you.

Take care stay safe

Annalise Jarvis and family - Feb 2021

To everyone at Penrose,

We would like to thank you for your professional and friendly manner which was so evident before and on the day of our husband and father Martin Hope’s funeral on June 7th. Hoping we don’t need your services for a while yet, but when we do we would certainly come back to you. Your kindness and sympathy is deeply appreciated and will always be remembered.

Lorraine, Michelle and Marianne - June 2021

We would like to thank you for your compassionate and caring handling of the funeral of Alan Jones.

Myself, Colin, Ian and all the family found the experience a lot easier to cope with, your calm and professional attitude was very much appreciated

Sheila, Colin and Ian Jones and Family - May 2019

To all at Penrose,

Thank you for all your help and care with both our parent’s (and grandparent’s) funerals. They were both such lovely services, and you have been so kind and understanding at such a difficult time. Thank you for all your care,

All our love

Katrina, Rachael and Hannah - Sept 2025

Thank you so much for Mum’s send off, you showed such empathy and compassion, everything was done with such respect and dignity, we are so pleased we left our Mother in your care.

Thank you once again

J Noonan and L Wheele - January 2017

Dear Jeremy, Nathan and the funeral boys,

Thank you for your kindness, patience, professionalism, your unswerving aplomb at our weird requests, and for your versatility in adapting to necessary last minute restrictions and changes due to Covid.

Above all though thank you for taking care of my dad,

Love

Jackie - December 2020
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