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Purchase a Funeral Plan Build a Custom Quote
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01702 436000
What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Thank you so much for the wonderful funeral you did for my husband. I couldn’t of asked for anything more. Special mention to Nathan for putting up with us changing this (he has the patience of a saint). Everything was perfect from beginning to end.

Thank you once again,

 

Mrs Lawrence & family - Sept 2024

My dear Helen’s celebrant recommended that we use Penrose Funerals for her ceremony. Jeremy and Nathan were kind, professional and respectful in every way. It was a great recommendation and I would not hesitate to recommend this family firm to all who need sensitive reassurance at a difficult time.

Simon Lawler - April 2023

I can’t recommend Penrose highly enough. They were excellent in every way. Efficiency, advice, assistance, sensitivity and communication. My Mother’s wishes were carried out to every detail. Their help eased all anxiety and nerves and led to a very emotional day being focused on my Mother. It was a celebration of her life and everyone that attended commented on how well the whole service went. Thank you everyone at Penrose Funerals you made a very hard day all that much easier.

Tanya Stevenson - March 2023

Thank you all so very much​

You are a lovely bunch, you made what was a terrible time much more bearable. Best Wishes,

Dawn and Dee Ivens - April 2019

To Nathan, Jeremy and all @ Penrose,

Just a note to thank you for the kindness and support that you gave us at what was a very diffucult time. We were really pleased with how everything went and think that mum would have been too.

With sincere thanks

Karen and Hayley, family of Carole Gl****ll - Aug 2025

To all the staff at Penrose Funerals

Thank you for the compassion, care and support you gave to our family. We really appreciate everything you did for the funeral of David Ray.

Your kindness is appreciated so much

Kind Regards

Kevin and Lorna Russell - July 2022

Dear Nathan,

A brief line to thank you, Jeremy and the team for your support and guidance since Audrey’s death. The funeral was managed perfectly for which we are most grateful.

Thank you

Yours

Ian Lawrence - April 2023

Dear Penrose,

Many thanks for looking after John whilst he was in your care. Also thank you for all your help and support you gave us to give John a good send off on his final journey.

Such professional, caring and compassionate people.

A huge big thank you from all of us

Gillian, Sarah, Richard and families - May 2019
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