What To Do In The Event Of A Death

What to do if someone has passed away

If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

First Steps

Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.

When to Call the Funeral Director

It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.

Registering a Death

You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.

Arranging a funeral for a child

We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.

“Tell us Once” Registration Service

This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.

Useful Contacts

Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.

How to proceed

If you wish to talk to one of our funeral arrangers about our services or any other issue then please do not hesitate to get in touch.

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Testimonials

I cannot begin to tell you how impressed I am with your care, your thoughtfulness and the profound dignity with which you conducted the service. You have been impeccably professional from start to finish… Thank you

Steve Meeks - July 2018

Thank you so much for the wonderful funeral you did for my husband. I couldn’t of asked for anything more. Special mention to Nathan for putting up with us changing this (he has the patience of a saint). Everything was perfect from beginning to end.

Thank you once again,

Mrs Lawrence & family - Sept 2024

To Jeremy, Nathan and all the staff at Penrose

Thank you so much for the support, care and guidance you provided to us when we were arranging Joe’s Funeral

Rita, Mellisa and Tracey - October 2018

Good morning Jeremy

A big thank you to you and your team for yesterday, the day went like clockwork (apart from my father in law following the wrong limousine out of the crematorium which raised a few laughs at the wake)

I just wanted you to know how grateful my whole family were, from the first call to the last handshake you were professional and caring and my mum in particular was very happy with the day.

Please pass on my thanks to your staff.

Kind Regards

Mark Steadman - Feb 28th 2020

…and I wish to thank both Jeremy and Nathan for your help and courteousness throughout

Judith Hill - June 2017

Thankyou all so much for looking after our dear dad, and for looking after us. You were caring, considerate and just so lovely.

Thank you for everything,

All good wishes,

Kerry and the Baxter Family - April 2022

We just wanted to say thank you for the care you gave my late father, Albert Wells. You were all truly amazing at a very difficult time, you showed my wonderful dad great respect all times. You also made all aspects of organising my father’s funeral easy and fuss free.

Thank you all so much

Michelle, Maureen, Paul and family - May 2022

To Nathan, Brendan and staff at Penrose Funeral Directors,

On behalf of myself, Marie, Jim, Alice, Ronnie and Maggie we would like to send our heartfelt appreciation for your support during our most difficult time in arranging our lovely mum’s funeral. Your support was just want we needed to get through and all of you were amazing, especially Nathan and Brendan.

Mum had the most beautiful send off anyone could wish for and we as a family would have been lost without you all. Nothing was ever too much trouble.

Once again, we thank you from the bottom of our hearts xxx

Regards

Mary Docherty’s family - February 2023

Read all testimonials