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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

To everyone at Penrose,

Thank you will never be enough to express our gratitude for all that you have done for our family over the past few weeks.  You showed humility, compassion and kindness at a time we really needed it and for this we will always be grateful.

With all our love and best wishes,

Margaret, Lauren and Jessica Hudson - July 2021

To all the staff at Penrose Funerals

Thank you for the compassion, care and support you gave to our family. We really appreciate everything you did for the funeral of David Ray.

Your kindness is appreciated so much

Kind Regards

Kevin and Lorna Russell - July 2022

Dear Nathan,

Just wanted to say a Big Thank you to all of you, for your support and kindness to us all upon the death of our lovely dad Fred Bond. Could you please pass on a thank you to Jon Standard as well for the lovely service he gave.

We are all very grateful for everything you and the team did for us…Thank you

Annie, Mick, Tina, James and all the Bond family - February 2024

…and I wish to thank both Jeremy and Nathan for your help and courteousness throughout

Judith Hill - June 2017

To all at Penrose,

Thank you so much for everything you did to help my dad’s funeral go smoothly.

Best wishes from

Tracy Groenenberg - December 2021

Thank you so much for all you have done for us and for Justin. We appreciate how amazing and accommodating you have been. Thank you for giving Justin the dignity and respect he needs.

Sarah, Tracey and all of Justin’s family - December 2017

To all at Penrose,

Thank you so much for your wonderful service and looking after mum so well.

Many thanks, Beryl Murray’s family

Les, Denise and Jane xx - July 2023
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