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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Nathan and all the team,

This is our third funeral with you – you are so dependable and cover all the boxes! Thank you for all your kindness and support.

Much love

Kay and Mandy -

To Nathan, Brendan and staff at Penrose Funeral Directors,

On behalf of myself, Marie, Jim, Alice, Ronnie and Maggie we would like to send our heartfelt appreciation for your support during our most difficult time in arranging our lovely mum’s funeral. Your support was just want we needed to get through and all of you were amazing, especially Nathan and Brendan.

Mum had the most beautiful send off anyone could wish for and we as a family would have been lost without you all. Nothing was ever too much trouble.

Once again, we thank you from the bottom of our hearts xxx

Regards

Mary Docherty’s family - February 2023

To Jeremy, Nathan and Co,

thank you so much for all of your help and for the professionalism and empathy you showed for Sharon’s funeral. It made an otherwise tough day go as smoothly as it could have. It also meant the world to have you involved, thank you.

Lots of love

Liz - December 2024
Hello. I would like to thank you all for the care, support and compassion you all showed and for the lovely service you gave for my husband Dennis’ funeral on 11th August. He had a grand “send off” with so many to say their goodbyes, and the sun shone too. John Banks gave a lovely service and myself and my family would like to express our thanks for your help on such a sad day in our lives.
Regards,
Barbara and all the Hudswell family - Sept 2021

Dear Nathan,

A brief line to thank you, Jeremy and the team for your support and guidance since Audrey’s death. The funeral was managed perfectly for which we are most grateful.

Thank you

Yours

Ian Lawrence - April 2023

Dear Penrose team,

We just wanted to say thank you for being so kind and giving the best care and send off to my dad, Paul Bentley,

Your services gave me and my family such comfort and direction in such an awful time.

Again, thank you,

best wishes

The Bentley Family - Nov 2023

Dear Brendon and all the team at Penrose Funeral home,

Just to say thank you very much for the dignified and beautiful send off you provided for Sacha St….n and for the care and kindness you showed to all the family.

Thank you

Suzanne Gray and Tamsin Davies - March 2022

To Jeremy, Nathan, Jon and Brendon,

A simple thank you sometimes isn’t enough to truly express the gratitude that’s felt for those who are there when we need them. From the bottom of my heart I want to thank you for carrying out the funeral for my dear Caroline. The kindness and sympathy you showed were far beyond expectation. You were there for me throughout the whole proceeding. Yours is truly a wonderful company.

Thank you

 

Keith - April 2024
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