What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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when to call the funeral director
When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

I really can’t thank the team at Penrose enough for the beautiful funeral they managed for my dear husband Fred. Especially Nathan for helping us plan the day with such care and dignity.

I met Nathan’s dad Jeremy for the first time when he arrived with the cortege to collect us from home. Immediately I felt totally at ease with this charming charismatic gentleman leading the service perfectly from begining to end.

Thank you so much

from Georgie

Georgina Bateman - February 2020

My family and I would like to thank you for your attention to all details regarding Brian’s funeral. Your courteousness and compassion at all times were greatly appreciated.

Best wishes

Vera and family - April 2024

To all at Penrose Funerals,

Just to let you know how much your kindness means, a huge thanks, you done us all proud. I cannot speak highly enough of you all. On behalf of ‘Doris Davis’ (service 30th Jan 2020 @ 1.40pm) we thank you from our hearts.

Kind regards,

Tracey Williams, Keith and family - February 2020

To Nathan, Jeremy and staff,

Thank you so much for the care and kindness you showed with the planning of Mick’s funeral. We knew he was in good hands and appreciated the respect that was given to him.

Kindest regards

Linda and the White-Miller family - July 2020

To Brendon and all staff,

A quick note to thank you all for your care and attention with my sister’s funeral. Everything worked like clockwork and the deepest respect was given to both us and my sister. The webcam worked perfectly and my remaining sister was able to watch and say goodbye to her twin.

Again, many thanks for all that you did for us.

Paul and Paula Ch….. - July 2023

WOW…What an amazing team!

Thank you Brendon and Kevin for your sympathy, kindness and compassion when you took Cliff into Penrose’ care.

Thank you Nathan for arranging the funeral, it was perfect in every way.

Thank you Jeremy for completing the Order of Service and for leading the funeral in such a respectful, dignified and professional manner. We cannot express how much this meant to us as a family.

Thank you Edward and Paul for your support, respect and kindness on the day of the funeral. Edward, you offered your coat to our mum as she looked cold and Paul, you were so kind talking about the dogs outside our house before we left, the dogs were a big part of Cliff and are so important to the family, so this gave us comfort knowing that they had been recognised.

We have no hesitation in recommending your services to our family and friends.

All of you made a very sad day more bearable. We sincerely THANK YOU from the bottom of our hearts,

Kindest wishes

Carole, Darren and Ruth Wingrove - January 2020

Many thanks for your expert care in helping to make Barbara’s funeral on the 11th so perfect and so memorable

Sue Verran - April 2019

To Jeremy and your lovely team

Thank you for all your support during our hard times. Your team are lovely, kind and so respectful. Many family members commented how lovely you all are.

Best wishes,

Angela Nash and all the family of Arthur Buckley - October 2020
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