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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear Nathan, my sister and I would like to thank you for all your help and advice after my dear mum, Joyce, passed away. The day was beautifully conducted by your staff and we are so thankful for that. The service sheet was so lovely, please thank your father for that.

- January 2017

To all at Penrose,

Thank you so much for everything you did to help my dad’s funeral go smoothly.

Best wishes from

Tracy Groenenberg - December 2021

To Nathan and all at Penrose, I just wanted to thank you for the sensitivity, care and respect you showed my Grannie yesterday. She looked amazing and I’m sure you caught a glimpse of her incredible 100 years as my dad spoke at the grave-side. You don’t have an easy job but I hope you know how grateful people are that you do it so well.

Your manner and conduct was gentle, considerate and supportive, thank you for all you did to make yesterday so special. You have been given the gifting and attitude needed to help bring peace and blessing during difficult circumstances. May you know God’s peace and blessing as you continue to serve others in this way, Thank you

Cally (Winnie’s Granddaughter) - Oct 2016

To Jeremy, Nathan, Jon and Brendon,

A simple thank you sometimes isn’t enough to truly express the gratitude that’s felt for those who are there when we need them. From the bottom of my heart I want to thank you for carrying out the funeral for my dear Caroline. The kindness and sympathy you showed were far beyond expectation. You were there for me throughout the whole proceeding. Yours is truly a wonderful company.

Thank you

 

Keith - April 2024

To all at Penrose, Nathan, Brendon and Jeremy to name a few, thank you for everything to do with Mirka’s funerals from start to finish. Excellent service from all at Penrose

Kind regards

Kim and Family - August 2023

A very professional family run business who were very understanding and kind and nothing was too much trouble. They immediately alleviated any worries and concerns I had and arranged for a lovely celebrant Laura Manvell to conduct the Celebration of Life, who was probably one of the sweetest ladies on this earth I have ever met.

Julie Adkins - February 2024

To all at Penrose,

Thank you so much for your wonderful service and looking after mum so well.

Many thanks, Beryl Murray’s family

Les, Denise and Jane xx - July 2023
Read all testimonials
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