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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Many thanks for your expert care in helping to make Barbara’s funeral on the 11th so perfect and so memorable

Sue Verran - April 2019
We would like to extend our heartfelt thanks to you and all your staff. The compassion and professionalism we were shown throughout helped to guide us through a very sad time and you made the whole process so very much easier for us.
With kind regards,
Linda Everett and family - December 2022

To Nathan, Jeremy and Team,

Thank you so much for the care and professionalism you showed our family during this difficult time.

Anne, Caroline and Sarah - January 2024

To Jeremy, Brendon and the rest of the fabulous team at Penrose Funerals

We just wanted to say what a truly fabulous Funeral we had with Jeremy at the helm, the consideration and respect he showed us, and our lovely dad was so very special and lovely to see, he guided us very caringly through everything from start to finish, he made an unbearable day….bearable, for that we are so very grateful, I also wanted to say a big thank you to Brendon who made arranging the funeral so much easier with his calming and helpful way.

We all say thank you for the perfect send off for our Dad

Our kindest regards and many thanks for everything

Jane, John and the Family of John Laister
xxxxx

From the family of John Anthony Laister - November 2020

Dear Brendon,

Just a note to say how much I appreciate you sending the order of service to New Zealand for Joanna …. I had not realised that she had passed and for you to provide the Order of Service so long after the event was very kind of you.

Thank you again for your kindness and effort,

Anna Slater - December 2021

My children, Valentina and Alexander, will know that in the future, when they ask about mummy’s final journey, I can tell them all about Penrose who did their mummy proud.

Thank you

Shaun - August 2023

Good afternoon Jeremy

Just wanted to say thank you so much to you all for making mums funeral so special in these very difficult times. Thank you to Brendan for taking us through the initial arrangements and for getting mum to your care.

The order of service was perfect as was the service. John did a lovely service it would of been exactly what mum would of wanted thank you for recommending him.
Thank you for guiding us through on the day which is very difficult with all the covid rules. I was worried how it was going to be but you made it all very easy for us as a family so thank you.

Take care stay safe

Annalise Jarvis and family - Feb 2021

To everyone at Penrose,

Thank you will never be enough to express our gratitude for all that you have done for our family over the past few weeks.  You showed humility, compassion and kindness at a time we really needed it and for this we will always be grateful.

With all our love and best wishes,

Margaret, Lauren and Jessica Hudson - July 2021
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